Bronte Frauenstein Email & Phone Number

Sydney, New South Wales, Australia

- Helping customers with all queries and offering desirable solutions - Communicating to the entire team and fellow management to navigate customers between zones.- Collaborated with team members to ensure the highest quality experience was provided. - Managed the team on Sunday and Mondays for the entire holiday period, maximising sales and exceeding targets every day. - Worked with team members to train, support, and up-skill them into specialist roles. - Successfully managed and mediated conflict between team and customers

- Generating and maintaining over 30% skincare contribution to overall store sales - Specialising in skin types, skin concerns, skin disorders, and resolving consumers' problems with corresponding ingredients, devices, and regimes- Acted in 3IC position (Zone Manager), running the store on busy days while still maximising team sales.- Provided the responsibility of a key to the store to assist with opening and closing.- Continuous team collaboration and learning in a changing and diverse environment

Sydney, New South Wales, Australia

- Advanced customer service training and experience with high end brands- Problem-solving with customers to develop and find solutions to their problems- Working and handling money when allocated to register duties- Contributing to the operational team through assisting with visual merchandising - Managing phone calls and producing sales. - Working with KPIs, while also collaborating in a team environment to strengthen my communication and team-building skills. - Role included a 3-day intensive induction course with training in customer service and sales techniques. - With internal development, I additionally work through monthly online training programs to enhance my knowledge of ingredients and techniques used in skincare, with intended progression into a future skin specialist role.

- Content development to support omnichannel customer engagement campaigns.- Assisted the Oncology Marketing team for marketing data, webinar preparation, marketing campaigns, EDMs and analytic reporting initiatives - Collaborated with internal and external stakeholders to ensure deadlines were met.- Responsible for multiple projects including market research, webinar engagement analysis, and customer profiling. - Took part in and facilitated in sales training in preparation for a new product launch.- Assisted in marketing admin such as planning sales conferences and preparing for a new product launch on the PBS.

Sydney, New South Wales, Australia

- Worked diligently with a group, communicating my daily accomplishments to my co-workers to ensure the workflow process continued efficiently. - Management of emails, phone calls and orders from both shoot-proof and Shopify- Customer service experience and attention to detail- Developed a strong customer focus, through listening and empathising with consumers in various circumstances. - responsibility to ensure monthly tasks were completed to meet deadlines for stakeholders.- Enhancement of time management skills in a high pressure environment - Meticulous utilisation of Photoshop, Lightroom, InDesign and Excel,

Sydney, New South Wales, Australia

- Provided an introduction to a retail environment. - General customer service experience, whereby through problem-solving I was able to assist with customers concerns.- Introduced to handling money through the responsibility of register duties.- Assisting with visual merchandising on the store shelves.

Bachelor Of Biotechnology / Bachelor Of Business, Medical Biotechnology / Marketing, Distinction/ Distinction

High School Certificate, Hsc, 94.9