Bronwen Mahardy Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

• Manage and support Client Services team through workload distribution, technical support, review output and maintain high quality customer service
• Client relationship management
• Project management, ensuring SLAs are met and projects are fully scoped, carried out to our high standards and time is managed efficiently
• Monitor and manage client accounts, maximise service delivery
• Personal development to remain up to date on digital marketing trends and best practices in relation to the financial services industry to remain expert in the field
• Collaborate with Account Directors to execute client plans, host business review meetings, and produce reports and complex quotes

London, United Kingdom

• Creating success and personalised training plans based on company goals and individual needs and interests
• First point of contact for team, supporting and advocating on their behalf, constantly looking for improvements to working environment
• Supporting team and clients to resolve any range of complex problems presented
• Ensuring that all projects are managed effectively with adherence to tight deadlines and to our high standards
• Carry out performance reviews with grading and objective setting
• Facilitate regular 121s with team members, ensuring my leadership is working for them, and that their voices are being heard

London, United Kingdom

• Use Adobe Dreamweaver, Photoshop, and indesign to design and create HTML emails, forms and microsites
• Write 'how to' style articles for company blog
• Prepare and manage data
• Train clients and new recruits on the StoneShot app
• Use Microsoft Excel, PowerPoint and Word to create reports, presentations and process documents
• Maintain and manage client contact databases to ensure accuracy and consistency

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Copywriting for e-mails, web and blog
• Managing scheduling for outgoing e-mail communications to supporter base
• Utilizing dotMailer to design and implement e-mail campaigns
• Researching and reporting on digital marketing trends including SEO and Paid Search
• Analysing e-mail campaign success using dotMailer and Excel
• Using dotMailer to perform split A/B tests on outgoing e-mails to measure supporter engagement and the success of various key words

Canton, New York

• Liaised with Planned Parenthood Affiliate to effectively publicise the organisation’s message through a range of media.
• Acquired excellent digital marketing skills through managing social media and e-mail campaigns.
• Further developed excellent written communications skills through writing copy for e-mail, professional memos, briefs, and event information packets.
• Project managed a range of on-campus events such as voter registration drives and educational film nights.
• Worked independently and under own initiative to successfully deliver project goals.

Potsdam, New York

• Planned, project managed, and instructed Adobe tutorials.

Poolville, New York

• Seasonally
• Managed junior team members.
• Worked in fast-paced environment to deliver high quality services within a tight time schedule.
• Furthered analytical skills through the keeping and analysis of detailed records and reports.

Potsdam, New York