Bronwyn Fleming Email & Phone Number

Johannesburg Metropolitan Area

Johannesburg

South Africa

Designs and develops the customer services strategy at country level within the limits of divisional customer’s services strategy to ensure that best-in-class services are provided to DPDHL customers.

Johannesburg Area, South Africa

To improve customer satisfaction and drive high service quality through continuous operational improvement initiatives. Identifying service failures and implementing solutions for service recovery. Produce a high performing, motivated and driven team. Provide relevant support to the Multi National Customer Sales team to complement excellent service to DHL customers.

Regional Office South Africa

Ensure day to day management of Emerging Markets regional Multi National Customer projects and programs, and where required certain global projects or programs , driving the customer relationship and performance of regional solutions for MNC Customers in the Pre and After-Sales environment to increase customer loyalty and retention, as well as ensuring performance targets are met and exceeded.

Backline Retention Manager looking after Customer Care Team, Country Trace Advisors and the Priority Accounts team who are the main contact for product education, service delivery and revenue/value add responsibilities for our Key Accounts customers for South Africa.

Edenvale

To provide a regional and functional support in the areas of KN Login (Internal Track & Trace Solution Tools) Regional Super-User for KN Login and Order Management System (OMS) Customer base was high level multi-national corporate companies. E.g. ZF Lemforder, Woolworths, Toyota etc)

Johannesburg

Provide functional support in the area of CS and Service points for the SSA Area with an aim to ensure that these functions provide customers with high quality service. contribute to long term maximization by developing the revenue generation and cost efficiency of these channels. (The CS function in EEMEA consists of CS, eCommerce and Service Points) Test and accept Customer Service and Service Point applications for the SSA region. Support the Country entities in deployment, implementation and exploitation of applications and skill based training.

Johannesburg

To Supervise ongoing provision of exceptional service levels of all incoming After Sales contacts from all customers into the contact centre. To ensure the agents aim to improve first time resolution rate, tracking shipments and carrying out trace investigations to improve service recovery, minimize customer dissatisfaction.

Johannesburg Area, South Africa

Effectively manage and support Dimension Data’s business model and requirements. To source and build on existing business within the customers site. To implement the specified customer solution and standard operating procedures on site at Dimension Data.

Johannesburg

Provide a professional service to DHL’s Strategic Accounts through prompt, courteous and accurate call handling. Whilst maintaining and growing the existing customer base and maximising revenue opportunities by building customer loyalty.