Operations:I am a team playerI assist and supervise the concierge and food and beverage department.I keep a close eye on cleanliness and maintenance issues within areas I am a presence at Concierge, Cafe Auria and Main Dining Room. I oversee the service of Breakfast, Lunch and Dinner and am a presense on the floor ensuring that our residents and guests are receiving the best quality of service and best quality of meals. I promote and assist in training of communication and excellent customer service. I assist in rolling out new policies and procedures. I check and over see the stock at the end of day and order new stock in.I operate on GAAP Events CalendarI work alongside my Front of House Manager and the Community Manager to create the monthly calendar which incorporates a lot of activities which help keep our residents active, entertained and social. FunctionsI meet with residents to help create and plan their desired function.I keep in communication with our Executive Chef and draw up function sheets listing all relevant details pertaining to the function.

I Co-ordinated and facilitated engagement activities in Mid Care, Frail Care and Dementia Care. I helped to create meaningful days for residents during purposeful engagement activities. I facilitated activities according to each residents level of participation and encouraged Care Team members to take part in activities with the residents, so that way the team could understand who the resident was and what the needs were of our residents. I arranged special functions and social gathering for our residents to attend.

I am the first point of contact for San Sereno, I strive to provide a warm, welcoming and friendly environment and to deliver high quality, responsive, excellent customer service and deal with Resident and client inquiries professionally and to a high standard. My daily activities -Operating switchboard and determining the nature of the call to direct them to the appropriate person/department.- Scheduling Transport for residents.- Booking Residents for events and activities- Making reservations for our residents to dine at our restaurant- Assisting with administrative and clerical duties - Taking maintenance and housekeeping requests.

I provided administrative and clerical support to the office. Due to the receptionist being the initial point of contact for all those who visit the office, it was crucial that I always exhibited professionalism and a positive attitude.Key responsibilities-Greeting and processing guests entering the organization and notifying the host upon guest’s arrival.-Providing excellent customer service to clients.-Dealing with queries from the public and customers.-Ensuring project knowledge across the reception team.-Receiving and routing delivered items.-Providing general administrative and clerical support.-Providing support and coverage for the team and special events.-Managing a high-volume lobby area while simultaneously keeping reception area organized.-Collecting candidate application and rerouting them to the appropriate party.-Arranging for ground transportation as needed.-Additional projects and duties as assigned.-Interacting with all levels of Facebook Management, Personnel and Customers. -Providing access control badges and administering individual authorized access as needed in accordance with policy and procedures.-Overseeing housekeeping of reception.

Operating the Property management system OperaLearned the standard operating procedures as per Hotel StandardsChecking in and check out of guestsMaking use of the moment of truth by answering phones and giving guests the best experience by the tone of my voice

I was afforded the opportunity to gain experience in the various kitchen departments and gained knowledge on:-Hygiene and safety principles as well as practically doing a Hazard analysis on the critical control points with in the Kitchen-Knife skills and knowing the components of the knife as well as being able to differentiate between knives-Checking purchase records -Standardizing recipes

I worked in the Epson and Chiefs Boma Restaurant, I supervised the Waiters and waitresses, I was a bar-back in Chiefs Boma Restaurant, supervised banqueting functions.Achievements: -Communicating and working as a team within restaurants-The importance of hygiene-Learned tray skills and how to carry plates as per hotel standards

Assisted in the monthly and weekly stock taking of goods and placing orders to suppliers.Assisted in the check-ins and check-outs procedures of the lodge, meeting and greeting the guests and allocation of rooms.Carrying out room checks on a regular basis to make sure that any maintenance or cleaning requirements are attended promptly.Hosted guests meals and assisted in general restaurant duties.Helped out in the Kitchen department with menu settings and preparation.