Bronwyn L. Email & Phone Number

Roxby Downs, South Australia, Australia

As a Customer Care Consultant in a busy trade store team, I provide exceptional customer care by addressing enquiries, resolving issues and providing product information. I maintain strong relationships with customers and suppliers, process a high volume of quotes and customer orders and collaborate with cross-functional teams to ensure timely and accurate order fulfilment.I also perform stores and warehousing tasks including managing inventory to ensure optimal stock levels and product availability, receiving, sorting and recording inbound deliveries, and picking, packing & dispatching customer orders.

Olympic Dam, South Australia, Australia

Safely operated the Epiroc MT65 Articulated Haul Truck under trainer supervision.Contributed productively to daily prestart team meetings and communicated positively via radio with all work groups.Completed daily TTTCs and regular Take Time Talks demonstrating understanding of hazards and risk management underground including headings, stopes and ore passes; reported hazards to supervisor or relevant department.Navigated mine proficiently, managed traffic and prioritised tasks to complete jobs safely in tight time frames.Participated in MIP project to identify and clean difficult-to-read safety signs on key haulage routes.

Adelaide, South Australia, Australia

Transitioning my customer service skills to a primarily phone-based customer support role, I provided quality customer support via 50+ inbound and outbound daily calls to ensure customer retention and satisfaction. With an honest and friendly manner of communication, initiative, and good time management, I exceeded targets for bookings, prepayment, and upselling. By familiarising myself with company products & services, I could easily answer general customer questions and assist with problem-solving simple technical issues. I also assisted customers in conflict resolution and gathered information regarding accidents and payment issues according to procedures, escalating internally as appropriate. Additional duties included responding to email enquiries, completing data entry and filing throughout the day.

Adelaide, South Australia, Australia

In this role I coordinated retail and wholesale sales for Egans in Adelaide, utilising customer service and social media & online marketing skills to run a successful designer & quality office furniture showroom. By taking on a new role in a developing area in the business I showed innovation, leadership and initiative, building our brand vision and constantly adapting to an evolving role. My achievements included record sales for the state and successfully proving the effectiveness of expanding our customer base to business-to-consumer as well as business-to-business through social media and online marketing.I enjoyed sharing my passion for sustainability and conscious consumerism with customers, and remain proud to have assisted the company in achieving outstanding landfill avoidance rates.

Adelaide, South Australia, Australia

As a commercial relocator with Egans, I worked individually and with teams to safely deliver, install and remove high-end IT and office equipment. To ensure customer satisfaction, I communicated professionally with business, public and private clients and used a high level of attention to detail to rectify any faults in our installations to ensure our completed handover was seamless. I developed team leadership skills in assisting in the supervision and direction of small crews, as well as an appreciation of safety both in our warehouse and on job sites as demonstrated in the correct use of PPE, safe manual handling, communicating with and spotting teammates with difficult and heavy manouevers, and signing onto JHAs & inductions. I maintained clean and tidy equipment, trucks and warehouse at all times.

Adelaide, South Australia, Australia

As a barista for a small local cafe, I created a memorable customer experience through a friendly greeting, taking orders, explaining our plant-based menu and ethos, and providing attentive table service. I demonstrated leadership and strong teamwork in training junior staff and communicating positively and clearly with coworkers during busy periods and handovers. I also performed opening and closing shift duties autonomously and responsibly operated the POS, handling cash & EFTPOS transactions. I drew on my strong attention to detail and time-management skills to make coffees to a high standard under time pressure.

Adelaide, South Australia, Australia

My first job at McDonald's was formational to my customer service skills. I promoted customer loyalty and a positive team environment through consistently friendly and helpful service while under time pressure. I performed all duties included food preparation, order-taking and cashiering efficiently and precisely, which assisted me in developing strong time management skills and the ability to handle high-pressure environments. I learned to diffuse conflict with a calm and professional approach. I maintained store cleanliness at all times and completed shift change duties autonomously.