Manage a project as part of a joint venture with the City of Cape Town, by providing software solutions and operational support• Manage project according to a strict service level agreement and legislative requirements• Forecast and manage project budget• Ensure project is delivered on time, within scope and on budget• Maintain good relationship with internal and external stakeholders as well as 3rd party service providers• Responsible for the profitability and sustainability of the project• Engage with client, court and municipal officials and auditors on project related deliverables and requirements• Engage with auditors on data analytics, access management and general IT control findings and recommendations• Attend all client meetings and internal management meetings related to project• Continuous improvement strategies and implementations thereof• Prioritizing and approval of software RFC and development items• Engage with technical team on project deliverables, software releases and priorities• Cost Benefit Analysis on Request For Change (RFC) items • Meeting with internal Exco members and reporting on project progress• Engage with Supply Chain team on budget items• Ensure all Standard Operating Procedures are documented and align processes• Ensuring skills transfer and succession plans are in place

As product owner of an industry leading national contravention system for the previous 16 years, this role was the natural next step in refining my skills• Sprint planning with scrum master• Manage Product roadmap • RFC final approval and prioritization • Attend daily stand up with development team • Manage client expectation and requirements regarding software• Update Jira (create backlog items and move items to active sprints) • Prioritize development items based on operational requirements and customer feedback • Present product to potential customers • Train users on product functionality & Draft user manuals • Consult with product UX designer to approve user interface and design • Approve functional specification drafted by Business Analyst • Review and amend use cases presented by Business Analyst • Assist testers with test cases & user stories

Being part of the team that planned and implemented the centralization of national operations across 42 projectsProject & Stakeholder Management:● Presenting and demonstrating software to ministers, dignitaries, court officials and municipal officials.● Build and maintain internal and external relationships with clients (62 courts and 42 municipalities).● Liaise with local government and court officials regarding request fulfillment and audit requirements.● Work on multiple projects regulated by legislation, with cross functional teams Product owner:● Prioritize and manage product roadmap● Member of Change Advisory Board for approval of software requirements.● Final approval of Functional Specifications and Change Requests to align with product strategy.● Analyze helpdesk logs (incidents and problems) for trend analysis● Manage User Acceptance Testing and draft SOP's for division● Experience with cross-functional teams in a highly political & legislated environment.● Undertake investigations, root cause analysis, and process improvement projects with the aim ofimproving the reliability and performance of system applications.● Facilitate discussion among process stakeholders (technical/non-technical) to design business cases. Process Management:● Designed multiple new automation projects to keep the department’s running costs low.● Enforce division compliance to operational processes for successful audits by Auditor General● Optimized processes to curb wastage and expedite service delivery within scope and budget.● Apply Lean methodology to improve in-house system processes and increase customer satisfaction.Department Manager:● Manage 53 staff members’ performance, development and engagement● Accountable for department service level (SLA) deliverables and efficiencies● Forecast and manage the department’s budget for centralized back-office operations.

Drafted Functional Specifications for electronic Toll Collections court processDocument business requirements and communicate it effectively to stakeholdersWorked closely with database administrators and software developersUser Acceptance Testing for Court CPA systemDocument and distribute User and application manuals

• Manage summons department & serving agents• Manage company helpdesk support for 21 branches• Prioritise logged incidents and minimise down-time and manage call resolution• Staff compliment of 6: 2 helpdesk operators, 2 IT technicians, 2 developers

• Convene and present bi-annual software optimisation and annual branch manager workshop• Liaise with municipal and court officials regarding processing of traffic infringements• Support to all branches and external clients (municipal and court officials)• Request fulfilment based on ITIL best practices• Initiate, monitor and audit new branches on operational procedures and system processes• Train, evaluate and test new staff, including branch and regional managers across South Africa on operational and system processes