Bronwyn Fletcher Email & Phone Number

Perth, Western Australia, Australia

As Director Procurements and Contracts team I lead the procurement and contracts unit and have overall responsibility for the development and delivery of Landgate's overall encompassing contract management and procurement outcomes for all of Landgate. Including effectively and efficiently managing all associated resources governance arrangements, supplier relationships and risk including both people and budget. Contributing to the development and implementation of strategy and policy relating to contract management and procurement governance and activities.

Perth, Western Australia, Australia

Perth, Australia

Perth, Australia

Manages and leads the Business Support team including responsibility for supporting the Director, as well as the Valuations and Property Analytics senior management team in planning, controlling and administering the Valuation work programs. An important part of this role is to work with and seek input from technical experts where required and harness innovative thinking to effectively develop and implement the strategic plan in regards to the in-house technical training programs and support services for Valuations and Property Analytics.

Perth, Australia

Establishing a business unit to manage the transition of employees displaced by recent transformation to exciting new career opportunities

Perth, Australia

I am key member of the Westpac Group Customer Contact Centres leadership team and play a critical role in determining the strategic and operational direction for the Customer Contact Centre business. I am responsible for the leadership of the WA Customer Contact Centre ensuring alignment to the wider strategy, as well as driving organisational change and ensuring delivery of key business objectives. Key focus areas of the role are as follows• Lead and drive a commitment to “Deepen Customer Relationships”• Developing and leading a team that is motivated, uncompromising and enthusiastic about understanding and meeting customer needs and growing the business• Change agent working closely with related business units to implement, own and live the Contact Centre vision through effective delivery of the Contact Centre Strategy and Operating Model initiatives• Working closely with peers and business partners to ensure that we are appropriately organised and skilled to deliver an excellent customer experience and drive customer advocacy for the business• Ensuring that we have deployed right people for the right role, to meet the needs of our customer base and ensure that a sustainable focus on service excellence is achieved throughout the business• Responsible for delivery of a balanced scorecard outcomes for the overall business unit, including customer, shareholder, people and corporate responsibility outcomes

Perth, Australia

Responsible for leading the sales and service operations of the Direct Sales Centre by leading my team to be provide an excellent customer experience, ensuring all opportunities to deepen the customer’s relationship with Westpac are maximised in a timely and efficient manner.A key component of the role was bringing the Direct Sales strategy to life for teams, coaching and leading teams through change management program, including a significant culture change program.Working with the broader Call Centre teams to develop revenue and expenditure plans for centres and develop the ongoing strategic direction of the business.Role modelling, coaching and empowering Team Leaders and bankers to deliver an unmatched customer experience by providing all available options to fulfill customer current and future needs, encouraging them to identify opportunities to strengthen the customer relationship.Establishing key strategic relationships with other business units within the Westpac Group in order to help achieve the broader Westpac Goals.

Perth, Australia

Regional Manager for 20+ branches throughout both Metropolitan and Regional WA with the responsibility of driving the creation of shareholder value by leading branches to maximise opportunities in local markets. Working with Branch Manager to develop local market plans to facilitate achievement of objectives, including sales, customer experience, retention and expenditure.Identifying opportunities and taking action to build strategic relationships between areas, teams and department to help achieve broader business goals.Driving team engagement and development thought sharing experience and knowledge with Branch Managers to coach them to success.