Brook Harmon Email & Phone Number

Louisville, Kentucky Area

• Manage collections for the Contract Single Family sales channel ($46MM AR balance), including both National and Non-National accounts. Deliver on key operational commitments.• Provide operational support and career development for 9 AR Representatives and 2 interns• Determine underlying issues driving past dues, and partner with Commercial and Operations teams to fix upstream processes• Work directly with AR team members, the Sales team, and customers to resolve unpaid balances• Collaborate with Risk Management team for credit line reviews and monitoring high risk accounts• Provide support for the Sales team and a high level of Customer Service, including but not limited to ensuring the timely release of customer orders• Support Oracle ERP transition

Louisville, Kentucky Area

• Led cross-functional meetings and drove solutions on billing quality and accounts receivables issues impacting past dues, by working with Shared Services, Sales Operations, Local Delivery, and Sales Finance teams• Led and managed strategic projects for Shared Services involving collections, cash applications, claims resolutions, and risk management• Partnered with Shared Services business teams and ERP teams drive successful ERP implementations and launches• Worked cross-functionally with Shared Service and ERP teams to ensure understanding of key business processes in ERP• Assisted with ERP testing and training for Shared Services users

Louisville, Kentucky Area

Responsible for demand and supply planning of appliance service parts, as well as implementing Lean processes for the fulfillment organization. Technical, teamwork, and analytical abilities were used to develop early warning systems and anticipate and resolve potential customer issues, while eliminating existing customer backorders. This role required strong cross functional collaboration, to drive on time vendor ship performance and supply chain agility.*Forecast demand and place orders with Appliance Service Parts suppliers to achieve order fulfillment targets.*Manage inventory standards and levels across the GE Appliance Parts distribution network-overall responsibility for a multi-million dollar inventory.*Collaborate directly with suppliers to fulfill GE Appliance Parts orders; optimizing timeliness and cost.*Lead cross functional teams, consisting of purchasing/sourcing, factory, warehouse, and GE Appliances' Field Service team, to resolve customer issues.*Collaborate with cross functional Parts Distribution and GE Appliance's Field Service teams to succesfully launch new products.

United States

Manage a team of 7 representatives with a portfolio of ~9,000 accounts with an average monthly accounts receivable balance of ~30MM in the GE Consumer Home Services- Parts and Service Channel.Accountable for past due targets, reducing claims, unapplied cash and credits, order release, account set up and maintenance, while providing customer service.Partner with finance and sales to identify and work projects designed to correct upstream issues in the order-ship-bill process.Evaluate, track, and monitor accounts placed with outside legal collections agency.Closely partner with the risk management team to review potential anti-money laundering violations, credit line reviews, and problem accounts.

Managed account receivable portfolio to meet/exceed various receivable past due and collection targets.Supported customers, sales, distribution, operations, and other teams to identify and resolve problems in the order-ship-bill process to ensure timely payment/collection on invoices due.Managed incoming and backlogged orders by approving and releasing orders through sound credit analysis to ensure the protection of the company’s assets while working within established company policies and terms.Utilized Excel for customer downloads, statements, and account reconciliations.Determined next steps in the collection process when faced with difficult customers.Provide supporting documentation such as proof of deliveries, purchase orders, and lien waivers when required.Supported business objectives through sound credit analysis by monitoring credit lines and delinquency for pending customer orders for release or further actions.Developed customer relationships and provided exemplary levels of customer service to the mutual benefit of GE and the customer while working toward key past due metrics. Provided timely results for researching deductions, unapplied cash/credits, proof of deliveries (POD’s) requests using any and all tools and techniques available.Supported and assisted sales objectives through sound credit analysis and support.

Ba, Bus. Administration Minor In Marketing Communication

Graduated Magna Cum Laude

Education record

Education record