Brook Palmer, Csm Email & Phone Number

Chapel Hill, Nc, Us

Build lasting relationships with clients by providing exceptional service and personalized real estate solutions. My focus is to identify and capitalize on diverse opportunities to meet each client's distinct needs and objectives.

Raleigh-Durham-Chapel Hill Area

Jackson Consulting (Freelance), Raleigh, NC 2023 – Current Program Manager, Logistics Leveraging strategic planning and project management expertise to assist food distribution efforts for nonprofit organizations. My work focuses on optimizing supply chain processes, ensuring the timely and efficient delivery of essential goods to underserved communities.

Raleigh, North Carolina, United States

Advocate for spreading messaging knowledge and worked both internally and externally with teams to support the messaging product. Continuously worked in an environment to help improve our processes by maintaining FAQs, release notes, and product documentation to deliver great customer and user experience.• Carrier Relations and Messaging Vendor Relations • Product Compliance (Regulatory Support and Policy Changes).• Internal communication with teams on traffic anomalies, fraud events, and traffic challenges.

United States

Managed core network infrastructure development and deployment programs support within infrastructure network portfolio. Directed and streamline implementation of activities for highly complex projects and programs with broad scope, high impact, and strict implementation timelines; encompassed CapEx budgets exceeding $40M.• Conducted monthly status meetings with senior leadership to report on project progress and relay issues for devising mitigation strategies.• Supervised cross-functional teams and organized product delivery deadlines, increasing user experience and performance quality by over 15%.

Wake Forest, Nc

Executed programs associated with Sprint 3G / 4G network for project management portfolio initiatives, encompassing Cisco and Juniper modifications. Contributed towards project management, process improvement, vendor management, provisioning, job aid development, and team training.• Led all aspects of project implementation roadmaps and milestones through scope definition, planning, risk assessment, scheduling, and post-go-live support, driving 5% efficiency in program delivery.• Coordinated with vendors and partnered across various engineering organizations to schedule projects and estimate costs, delivering all 16 projects within 10% of program budget.

Led network infrastructure portfolio programs associated with Network Advantage contract. Collaborated across teams for implementing enhanced data and voice programs for production deployment. These projects encompassed Femtocell Infrastructure Services, Security Gateway, Voice Mail, and SAN / DBA projects under life cycles based on Prop-C guidelines.• Prepared detailed project scope documents based on business needs and client requirements, improving efficiency over program duration by 10%.• Collaborated with internal and external stakeholders for project requirement gathering to determine financial options, completing under 5% of budgeted requirements.

Wake Forest, North Carolina, United States

Oversaw high-level projects (~$1-2M budgets) implementing enhanced data and voice products. Programs included projects, such as Direct Connect (DC) features for Code-Division Multiple Access (CDMA) and dual-mode data devices IDen (3G / 4G). Managed network engineering and operations life cycle readiness.

Managed engineering team of 14 supporting Packet Data network and Nextel National Telecommunication network pertaining to CDMA, included resolving network-related issues and ensuring high network availability. Provided on-going team instruction, guidance, and mentoring.