Bryan Brooks Email & Phone Number

Howe, Tx, Us

Pauls Valley, Ok, Us

Strategic IT Planning, Technical Leadership, Help Desk Management, Cloud Services and Architecture, Collaboration and Communication.

Frisco, Texas, Us

Develop roadmaps, manage budgets, and supervise the technology strategy while scaling and integrating systems to facilitate acquisitions. Document legacy systems and ensure effective communication with stakeholders across diverse information and prioritization levels by designing mapping for newly introduced components. Warrant a seamless and efficient resolution process by offering incident management guidance to technical and non-technical teams. Recruit eight professionals to rectify the team’s under-performance situation.Highlights of accomplishments in this role include:Employed an ERP and played a key leadership role in the transition while optimizing organizational processes and driving successful system integration to meet business objectives.Transformed SAGE300 a highly customized system to the streamlined Business Central system while driving cost savings of $160K.Directed relocation of current technology infrastructure/systems from California to Texas in cooperation with a technology team of 8.Set up a new infrastructure for the Texas site while overseeing the activation of existing systems, A/V technology, LAN/WAN, Cat 6 cabling, cutting-edge Wi-Fi 6, and Mohawk Antennas placed throughout the warehouse to accommodate future handheld device usage, resulting in $50K cost savings.

Concord, California, Us

Maximized operational efficiency while overseeing three direct reports and supervising 10 vendors and consultants. Identified and mitigated technology-related risks while maintaining the security and stability of systems and infrastructure.Highlights of accomplishments in this role include:Brought 20% expansion in the customer base while revamping technology stacks by eliminating outdated systems. Provided oversight to 6 technology teams of varying sizes for infrastructure and solution delivery while directing the technology strategy and acquisition/due diligence projects for the Chicago Pacific Founders and SAGE network of hospitals. Led four acquisitions, managed budgets, and prepared technical roadmaps for projects, encompassing virtual environment, security, and all IT investments while piloting technology strategy.

Concord, California, Us

Drove the configuration and installation of a robust network architecture, telecom system, computers, data wiring, secure servers, and a security system in partnership with vendors. Improved employee handbooks for accountability by incorporating technical policies in coordination with the CFO and HR team across departments. Handled a team of three administrators and regulated a $4M budget while directing projects and employing innovative technologies. Revitalized user experiences across clinical, educational, and operational applications by warranting the integrity, security, and governance of technical assets. Fostered communication with leaders (stakeholders and directors) throughout the organization and the technical services team by conducting roadmap meetings.Highlights of accomplishments in this role include:Bolstered a new business site by developing a cutting-edge infrastructure and computing environment within a $300K budget.Streamlined incident handling, purchasing, and asset management while maintaining 95% response and resolution time within 24 hours for tickets by steering the transition to a cloud-based helpdesk system for 500+ users. Analyzed external consulting services, renegotiated 20+ vendor contracts, and established internal teams to eliminate the need for external services, resulting in a cost reduction of over $600K within two years.Amplified uptime from 53% to 99% by managing a $350K network refresh and wireless upgrade project involving the integration of a new telecom system for over 400 users.

Roseville, Ca, Us

Oversaw performance management and ensured compliance with department policies and quality control practices while developing the IT team of seven individuals. Upheld the security, integrity, and infrastructure of the organization by leading incident management and supporting IT audits. Offered valuable and consistent feedback to multiple project teams while contributing to continuous improvement through the facilitation of training sessions on security and end-user programs. Guaranteed the seamless operation of healthcare services by overseeing the hospital system while extending critical infrastructure and cybersecurity support.Highlights of accomplishments in this role include:Secured Centers for Medicare/Medicaid services government grant of $2M by developing a plan and completing the IT security remediation assessment.Reformed team performance within 90 days while averting layoffs and fostering job satisfaction, resulting 100% retention rate.Maximized customer satisfaction from 50% to 93% and overhauled IT service desk operations by adhering to ITIL standards and introducing the first ITSM solution (self-service portal) for 3K+ users. Enhanced operational efficiency by launching an IT service desk phone system, culminating in a 70% reduction in call support volume.

Supported six campuses by formulating IT strategy and upholding the integrity of infrastructure, network, telecommunications, and computing environment. Contributed to the improvement of skills and knowledge through the planning and coordination of group and individual training sessions. Directed a team of five and cultivated strong relationships with external vendors to maximize collaboration and value in operations.Highlights of accomplishments in this role include:Minimized operational errors and eliminated pain points in the system by revamping the IT infrastructure and scaling up the network to expand system capacity from serving 25 users to over 6K end users.Boosted uptime from 76% to 99.4% and introduced cloud backup for critical applications by overhauling disaster recovery and wireless network systems across the entire enterprise.Renegotiated 10+ contracts with vendors for hardware/technology implementations at a reduced investment while saving $50K+.