Brook Dickinson Email & Phone Number

Account Management, Project Management, Lead Field Technician• Provide IT solutions and field services for commercial and enterprise clients throughout NY and VT• Trusted with technical consultation on crucial IT infrastructure, telco carrier services and IT projectimplementation• Manage projects throughout the implementation, provide project oversight, onsite troubleshootingand go-live support• Deployment of technology including VoIP services, POS systems, WiFi APs, SD-Wan, corporatenetworks, low-voltage cabling, on-premise data rack management

Clifton Park, Ny, Us

IT Project Management, Telecommunications, Enterprise Carrier Services• Maintained portfolio of enterprise clients tracking needs of current and future planned projects whilemanaging contract fulfillment through the lifespan• Trusted as a specialist and expert in the industry I continue to research, learn new technologies andservices while discovering and understanding viable sales paths in-order to support and providevalue to the customer and stakeholders• Technical project management serving as a point of action and accountability while providing clearcommunication between service partners, technicians, engineers and stakeholders• Created technical documentation and diagrams of carrier networks, integrated services and corenetwork infrastructure to provide reference for project planning, implementation and delivery.• Lead the process of creating a specialized “CRM/ERP” in-order to migrate all customer and servicepartner records from a locked system to a flexible solution

VoIP Telephony, IT Project Management, Deployment Management• Responsible for managing field resources to coordinate and consolidate the technology environmentacross all New York State Agency buildings to enable data, voice, eFax & conferencing on a Cisco UCC platform• Lead project deployments, working closely with project managers & NY State Agencies to discoverand understand the unique requirements and functions needed, bridging communication betweenengineers, technicians and NY State administrators• Created technical processes, and documentation; proven in the field to guide technicians, engineers,PMs and agency resources to collaborate and successfully deploy large scale IT Projects