• Dispatches Auburn University Proflight training flights, simulator lessons, and ground lessons in accordance with the published daily schedule using Talon Systems software.• Ensure all aircraft are properly fueled and maintenance airworthy for student lessons. • Produce and maintain work schedules for all dispatchers including full-time, TES, and student workers. Adjust as needed based on unforeseen events. • Provide one-on-one training to new Proflight Dispatch personnel upon hire. Update and maintain the Dispatch Policy and Procedures manual.• Maintain daily communication with maintenance personnel to ensure proper allocation of prioritized aircraft for lesson use and that all flights are in accordance with Federal Aviation Administration Regulations and Flight School policy.• Communicate quickly and accurately any information regarding any aircraft and simulator maintenance issues to maintenance personnel. Ensure aircraft is brought to the hangar when deemed unairworthy. • Ensure accurate aircraft status is updated in real-time in daily flight scheduling software. • Communicate any issues to the Dispatch Team immediately that might affect the upcoming training day.• Assist with student records management and other record-keeping and data-collection tasks.• Provide immediate and accurate information to student and instructor inquiries.• Track inventory of student pilot supplies, training materials, and preflight data forms.

Provided one-on-one hour-long aquatic sessions to a variety of clients. [Whilst attending college courses full-time]Definition: "AquaStretch is a form of individual and facilitated aquatic exercising, which may be used in Wellness programs and also as aquatic therapy. It’s similar to being stretched by an athletic trainer, only with movement in various depths of water (3’-5’), and with 5 to 15 lb weights attached to your body. It’s also like a “cranial unwinding” in water, with verbal psychological encouragement to “Move, if you feel the need to move”. AquaStretch is considered a breakthrough in pain management and preventive medicine, provided primarily by massage therapists, athletic trainers, and physical therapists. It may quickly restore flexibility lost from accidents and surgeries more than three months old, significantly and immediately reduce chronic pain or movement pain, and/or create profound relaxation that may help improve sleep. AquaStretch theoretically breaks down fascial adhesions that inhibit flexibility or may cause nerve impingements, muscle tension or soreness, vascular insufficiencies, hormonal imbalances, and pain. It may also be potentially used in athletic conditioning and fitness programs to increase flexibility."

Volunteered 5 hours a week with participants with dementia and aided in craft activities, conversation, dancing, and mealtime with our clients. I would oftentimes lead the group for exercise time. One of the most rewarding times of my life. Description: "Mike’s Place is a respite program for people with early to mid-stage Alzheimer’s disease, dementia, and other types of memory loss. We also serve as a source of support and rest for caregivers. Our volunteers are essential in helping run the Mike’s Place program smoothly and successfully. From leading an activity to providing conversation to a participant we count on our volunteers to make the Mike’s Place program a welcoming and safe environment."

• Successfully developed, coordinated, and maintained high volume software agreements for tier-one customers.• Supported and established relationships with internal and external customers to ensure seamless customer account support and to ensure on-time renewals of software maintenance contracts.• Supervised order management for global volume license and enterprise customers in excess of $150M, an average of 80 orders per day. • Worked with Finance and Accounting to ensure renewal accuracy and compliance (Revenue Recognition for Enterprise Agreements) • Ensured Master Data Management for customer accounts active/ inactive license, service dates, and product versions. • Maintained, updated, and communicated with both internal and external customers regarding Enterprise and volume license agreements.• Ensured accuracy in discounts and software packages and promptly responds to any issues to ensure the customer has constant service.• Developed strong relationships with software managers at government agencies, educational facilities, and software companies that resulted in increased income and high customer satisfaction rating in the Midwest and Pacific Coast region.• Created training documentation for new team members on current processes.• Successfully trained numerous individuals and groups globally for order management, contracts, and services.• Conducted onsite training in Costa Rica on department procedures and licensing processes for business segment relocation.• Collaborated with sales and cross-functional organizations to mitigate risk, drive renewals rates and ensure customer success.• Independently managed bi-annual global software upgrade distribution and shipping project, coordinating with multiple departments across Latin America, Europe, and Asia Pacific offices.

• Implementation of service programs including global equipment deployment & installation into international countries for HD Video conferencing hardware.• Generated quotes for domestic and foreign Channel Partners for video conferencing equipment to be shipped, imported and installed into various locations worldwide.• Coordination of warranty and renewal services for Channel Partners and their clients.• Generated quotes for various warranty packages and services.• Offered partner facing communication regarding the LifeSize services products.• Coordination, scheduling and shipping of Video Conferencing demonstration units for sales representatives out in the field offering product demos to potential channel partners & customers.

• Provided customer support and related activities for K-12 and higher education customers in four states.• Managed large and difficult accounts such as Hawaii Department of Education and Los Angeles School District.• Collaborated daily with sales representatives, customers, accounts receivable, logistics, and other departments to deliver the lowest order-cycle time possible.• Consolidated daily reports of 'unbookable' customer orders for management team and provided resolutions that met both Apple's and the customer's needs.• Facilitated state contract renewals for assigned education accounts for the states of TN, OK, KS and VA.• Assisted with billing inquiries and resolutions.• Solely managed a national database of incoming "surprise" returns to warehouse from all U.S. education customers and determined reason for returns and disposition products accordingly.• Coordinated with individual freight carriers and logistics personnel to resolve customer returns and account credits.• Compiled daily spreadsheets and analyzed product backlog of Assigned Education Accounts and worked with customers and various internal partners to resolve any outstanding issues.• Approximately 80% of the issues were resolved within 24 hours.• Performed User Acceptance Testing (UAT) when new software or system upgrades rolled out to the department.• Served on focus groups during new process implementations.• Identified negative ordering trends in customer processes and worked with both sales and customer to resolve these issues.• Assumed a management role during supervisor absences.• Coached new hires on Tier I and II training and continued mentorship with these individuals.• Participated in on-going product and software training during tenure at Apple.• Demonstrated quick understanding and rapid learning of technical aspects of hardware and internal-use software.• Served as an Area Technical Coordinator [ATC] for the department.