Brooke Avery Email & Phone Number

Eugene, Or, Us

Insurance and Reimbursement Expertise:Served as the primary insurance and reimbursement contact for both internal Dignitana stakeholders and patients across various facilities.Navigated and facilitated communication between internal teams, patients, and healthcare facilities to ensure smooth insurance processes and reimbursement procedures.Effective EOB Outreach:Conducted timely and proactive outreach regarding Explanation of Benefits (EOB), fostering clear communication between… Show more Insurance and Reimbursement Expertise:Served as the primary insurance and reimbursement contact for both internal Dignitana stakeholders and patients across various facilities.Navigated and facilitated communication between internal teams, patients, and healthcare facilities to ensure smooth insurance processes and reimbursement procedures.Effective EOB Outreach:Conducted timely and proactive outreach regarding Explanation of Benefits (EOB), fostering clear communication between stakeholders and mitigating potential issues.Satisfaction Outreach and Monitoring:Implemented a comprehensive outreach strategy, conducting satisfaction assessments twice per patient - once at the conclusion of treatment and a follow-up at 100 days post-treatment.Managed and documented patient experiences to provide valuable insights for continuous improvement and enhanced patient care.Conference Coordination and Patient Engagement:Facilitated patient engagement initiatives, including identifying and selecting a patient for a video presentation at an international conference in Japan, where renowned UCSF oncologist Dr. Rugo was speaking.Data Analysis and Reporting:Designed and generated reports showcasing patient-reported efficacy comparisons between aggressive chemotherapy and Dignitana’s initial trial chemotherapy.Created detailed reimbursement reports to track filing status and reimbursement outcomes, enabling informed decision-making and process optimization.Key Achievements:Spearheaded the DigniCap Nurse Recognition initiative by communicating with 1,000+ patients within a tight timeframe during the DigniCap Nurse Recognition campaign.Provided valuable insights through data analysis, contributing to informed decision-making regarding treatment efficacy and reimbursement processes for all patients. Show less

Los Angeles, California, United States

Patient-Centric Scalp Cooling Administration:Administered DigniCap scalp cooling treatment for patients, ensuring strict adherence to quality assurance guidelines.Comprehensive Patient Onboarding and Relationship Management:Skillfully onboarded new patients, established and managed accurate expectations, and cultivated lasting relationships.Provided continuous support to current, future, and past patients through Help Desk inquiries, personally assisting over 5,400 patients… Show more Patient-Centric Scalp Cooling Administration:Administered DigniCap scalp cooling treatment for patients, ensuring strict adherence to quality assurance guidelines.Comprehensive Patient Onboarding and Relationship Management:Skillfully onboarded new patients, established and managed accurate expectations, and cultivated lasting relationships.Provided continuous support to current, future, and past patients through Help Desk inquiries, personally assisting over 5,400 patients during tenure.Equipment Management and Maintenance:Installed new DigniCap machines and conducted proactive preventative maintenance on active units, ensuring seamless treatment experiences.Liaison and Effective Communication:Acted as a pivotal liaison between treatment facilities and Dignitana, fostering ongoing communication on patient treatments, supplies, and DigniCap machines.Cultivated and sustained close relationships with treatment facilities to enhance collaboration.Training and Mentorship:Trained new Patient Support Specialists, imparting best company practices, DigniCap application techniques, utilization of company technology, and effective patient communication.Database Management:Populated and meticulously maintained an up-to-date Excel database for streamlined and targeted patient outreach.Versatile Role Expansion:Entrusted to supplement Clinical Account Manager roles as needed, demonstrating versatility and reliability. Show less

Los Angeles, California

Holistic Account Management:Managed day-to-day customer service operations, simultaneously overseeing 475 assigned accounts by promptly responding to emails and efficiently handling 90+ daily inbound calls.Client Support and Service Provisioning:Supported both prospective and current clients through the seamless provisioning, updating, and maintenance of accounts and services.Actively engaged clients to enhance their understanding of services and identified opportunities for… Show more Holistic Account Management:Managed day-to-day customer service operations, simultaneously overseeing 475 assigned accounts by promptly responding to emails and efficiently handling 90+ daily inbound calls.Client Support and Service Provisioning:Supported both prospective and current clients through the seamless provisioning, updating, and maintenance of accounts and services.Actively engaged clients to enhance their understanding of services and identified opportunities for upselling to maximize value.Payment Tracking and Retention Management:Implemented and conducted regular check-ins and follow-ups to track and monitor customer payments, ensuring optimal client retention.Effective Communication and Partnership:Acted as the primary point of contact and liaison between WebMD and multiple partner companies, fostering strong and collaborative relationships.Training and Development:Provided valuable training to accounts on utilizing KPI software, empowering them to unlock the full potential of the purchased software.Assumed a leadership role by conducting comprehensive training sessions for all new employees within the team. Show less

Stillwater, Oklahoma

Educated parents and explained the hearing screening proceduresScreened infants and NICU babies and reported on their hearing condition using EMR programsIdentified and referred all infants with hearing abnormalities to audiologistCompleted all necessary patient paperwork and processed their medical insurance informationDeveloped positive, professional relationships with physicians and medical staffScheduled and coordinated hearing screening sessions for all assigned… Show more Educated parents and explained the hearing screening proceduresScreened infants and NICU babies and reported on their hearing condition using EMR programsIdentified and referred all infants with hearing abnormalities to audiologistCompleted all necessary patient paperwork and processed their medical insurance informationDeveloped positive, professional relationships with physicians and medical staffScheduled and coordinated hearing screening sessions for all assigned patientsSelected to train new employees Show less

Stillwater, Ok

Provided payroll department backup as needed by use of QuickbooksConducted research using internet and other resources in order to accommodate specific project needsEstablished successful working relationships with customers, suppliers, and service providersCreated, managed, and organized all file systems and folders for accuracyGeneral office responsibilities to include, filing, scheduling, ordering supplies, and data entryProcessed invoices for all custom homesPrepared… Show more Provided payroll department backup as needed by use of QuickbooksConducted research using internet and other resources in order to accommodate specific project needsEstablished successful working relationships with customers, suppliers, and service providersCreated, managed, and organized all file systems and folders for accuracyGeneral office responsibilities to include, filing, scheduling, ordering supplies, and data entryProcessed invoices for all custom homesPrepared contractor bid submissions Show less

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Nutrition/Allied Health/Health Sciences, General