Brooke Baker Email & Phone Number

• Responsibilities include: Cycle counting, processing goods receipts, handling order changes, EDI issues and inventory adjustments in SAP P2R for multiple products. ~$325MM in inventory managed and controlled on a daily.
• Coordinate with Distribution Center and Finance in processing returns and scrapping material.
• Partnered with our Quality Assurance team to ensure all products that were flowing in and out of our facilities were of the upmost standards.
• Work cross-functionally with Transportation Team, Distribution Center, Finance and Customer Service to provide best-in-class customer service

Mishawaka, IN

• Managed well-known brands such as Mirena, Kyleena and Skyla by providing superior customer service to customers and colleagues through being proactive in nature.
• Worked cross-functionally in a logistics environment with Distribution, Transportation and Contract Management teams in order to deliver best in class results to our customers.
• Ensure on-time deliveries via reporting and collaboration with our transportation team. On-Time percentage improved from 85.03% to 94.81% during my time in this position.
• Created innovative and efficient process improvements for daily procedures which resulted in quicker turnaround time as a call center as a whole.

South Bend, Indiana Area

• Supervised 17 employees which included payroll, training, helping develop their skills, and always making decisions in the best interest of the department.
• Developed skills in a team setting and also from a management perspective.
• Quickly became a subject matter expert in the healthcare billing and contract management
• Coordinated staff meetings of over 60 people.
• Impacted positive change and growth opportunities for all of my direct reports

South Bend, Indiana Area

Buchanan, MI

• Developed skills to make deposits, withdrawals, check cashing, money orders, cashier’s checks.
• Balanced the cash vault for the branch as a whole.
• Specialized in providing best-in-class customer service to all of our guests.
• Balanced a cash drawer.
• Maintain confidentiality of member’s information.