- Guide enterprise clients throughout their customer journey and drive all aspects of client initiatives bycollaborating with cross-functional teams.- Leverage Customer Success Software, such as PlanHat, to implement playbooks, monitor customer Health, and proactively identify risk while working closely with clients to create achievable KPIs.- Elevate NPS by executing tailored strategies to enhance customer satisfaction and identify specific areas of opportunity to increase ARR and secure renewals, achieving 109% of the annual quota 2022.

-Served as a trusted advisor to Percolate’s largest global clients, providing invaluable insights and guidance in the areas of strategic direction, integration, product improvements, and adoption.-Conducted QBRs with senior executives to articulate the value of their partnership with the company while identifying opportunities for further growth and improvement.- Developed and delivered insightful snapshot presentations to showcase ROI and expand usage whilementoring and partnering with junior teammates to guide them in their professional and personal growth.- Played a key role in representing the voice of customers by actively listening to customer feedback,insights, and perspectives to influence the direction of the product roadmap.

- Collaborated closely with cross-functional teams, as well as internal and external partners, to ensure the seamless implementation and adoption of the Percolate product suite.- Identified key stakeholders and actively supported the ongoing adoption among them and their user base while partnering with sales teams to strategize on growing the footprint on in existing accounts.

- Reported to the CEO and led the execution of a comprehensive strategy to assess the sales cycle, revenue potential, peak usage seasons, and marketing channels of each market.- Leverage the research to develop an annual marketing and sales strategy and calendar, strategicallytargeting each market to maximize revenue generation.- Developed and surpassed the target of 645 events in a single quarter by 721 events and performed market research to proactively champion the timely release of new products.

- Oversaw marketing project and account management efforts, maintaining client satisfaction whileensuring contractual compliance and providing necessary coaching and training to client users on system software.- Created tailored promotional strategies to encourage clients to increase their usage of Broadnet product suites, with distinct promotions customized for each market based on current events.

- Promoted and achieved adoption and engagement objectives within large health systems and cultivated and skillfully nurtured high-level relationships with C-Suite leadership and executive teams.- Led quarterly and annual executive meetings to review analytics and marketing achievements, evaluatethe effectiveness of company strategies, and assess the need for enhancements.

- Developed companywide client reports and identified and incorporated key performance metrics forindividual clients in reports while optimizing and streamlining the reporting process from 3 weeks to 1week.- Examined market trends and data such as seasonality, sales patterns, and marketing team performance to draw valuable insights and deliver informed decisions regarding various strategies and initiatives.