Brooke Beisner Email & Phone Number

Atlanta, Georgia, United States

• Lead Program Manager on project to modernize a new digital-first underwriting platform (UI + Engine) to enhance system security, flexibility, and customer experience. Led analysis and prioritization of digitization.
• Integrate fraud models into customer onboarding platform, manage risk model inventory
• Manage a team of 6-12 individuals, train new employees and interns, coach underperforming employees through personalized development plans
• Nominated to participate in the Driving Results Through Leadership professional development program
• Member of Global Airline Impact Crisis Team - March 2020-December 2021. Lead Quantitative Analyst on a cross functional team leveraging high-risk airline data to update risk exposure calculations to release accurate.

Knoxville

• Led transformational initiative to streamline and automate legacy onboarding processes while improving customer experience. Newly implemented solution automated 45% of the onboarding process and reduced cycle time from.
• Support senior management in developing a Risk Appetite Framework for the organization, which includes building risk-based pricing models that balance risk and revenue.
• Mentoring and coaching peers. Member of interviewing panel to screen new candidates, and actively involved in attending career fairs to recruit strong talent.
• Develop and maintain ongoing and ad-hoc analytics to assess automation efforts, operational execution effectiveness and overall portfolio quality throughout the credit cycle

Knoxville, Tennessee Area

• Implemented a credit bureau trigger process to proactively monitor credit performance for 250,000+ existing customers. In addition to building monitoring framework, partnered with operational teams to ensure customers.
• Built strategy in Elavon’s leasing equipment portfolio to expand policies and increase efficiency in the review process.
• Managed new projects with Third Party vendors. Projects started from identifying potential partners, selecting value-added products and services, testing and validating solutions.
• Supported several key stakeholders, including senior management, completing reporting, analysis and presentations related to key initiatives.

Atlanta

• Conducted a logistics project that improved the distribution of required parts and equipment to ensure the continued operation of freestyle dispensers
• Improved service level efficiencies to reduce or eliminate downtime for the freestyle machines
• Delivered a project to improve the performance at locations with high incidence of dispenser failure

Sandy Springs, GA

• Set up distribution and operational systems for new warehouses
• Conducted workplace efficiency studies to optimize receiving operations in the warehouse
• Optimized warehouse pick line operations by reorganizing product placement in the warehouses
• Designed operational system improvements and worked with IT to implement