Brooke Buffum Email & Phone Number

Remote

Developed opportunities and relationships with end users/customers (direct sales) and drive them to closure by working independently to introduce Nichiha Architectural Wall Panel system to major hospitality architect and design firm teams to develop product specification.Implemented a strategic plan for growth that emphasizes increased sales of the midscale hospitality market by understanding hotel brands, needs and customer expectations, as well as the hotel construction process and fundamental challenge of an extended sales cycle.Led sales presentations for targeted audiences, including Architects, Contractors and end-users.Coordinate sales activities with Regional Managers, Territory Managers and Technical TeamMet and exceeded year over year 20% sales quota increases by at least 110%, with largest closing half at 157%. Managed prospecting and sales activities via SalesForce, throughout East Coast with a focus on new product pipeline growth.

Johns Creek, Ga

Coordinated pre-sales custom sample and product selection.Maintained team communications for large scale hospitality project builds.Updated Sales Force opportunities as stages progress.Followed up with project contacts as to bids and product selection.

Remote

In addition to below PM/Implementation duties, I collaborated with off-site development team and end user team to document requirements and provide software analysis to modify software capability and compatibility to customer environment for a 12 store pilot program. This included gathering customer requirements, coordination of supporting resources/vendors, and creating modified implementation plan per location. For each location, I performed local server set up for each location as well as stage and install all mobile devices. In addition, I also created and executed training programs for all user levels.

Norcross, Ga

Developed Software Requirements Documents for development of new Merchandise Locator System Coordinated development team to translate application requirements into MLS application.Managed revision requirements and quarterly release schedule for web-based portal developmentWorked with IT and Operations teams to establish working testing and live environments.

Remote

Conducted pre-sales customer demos and presentations to C-Level Executives for mobile solutions utilizing mobility hardware and specific software applicationsPrepared technology assessments and recommendations based on customer onsite evaluations, equipment utilization and process reviewsManaged all project documentation, including detailed system hardware and personnel requirements, project plans, customer training documentation and comprehensive progress reports throughout projects for major retailers, including Macy’s, Lord & Taylor, Belk, Auto Nation and Home DepotDirected communications for nationwide account team and provided updated project status, scope, deadlines and alternative solutions and scheduling for project changesCoordinated 3rd party vendor software, hardware and services delivery and executionOrganized and led onsite training and support for project pilots and rolloutsCreated and maintained all training documentation for in house and 3rd party mobility solutionsLed software testing and troubleshooting; created customer test plans and instructional documents

Norcross, Ga

Managed daily operations of Customer Support Team, including CSR staffing, goal management and customer communications.Testined and Implementated GoWarehouse inventory management system.

Norcross, Ga

Performed customer training for mobile equipment and applications.Managed internal activities for large customer rollouts, including resource management, daily team communications and vendor management.

*Process all incoming customer sales orders, including customer communications, vendor purchasing and delivery requirements.*Maintain communication with Sales Representative to manage customer expectations and provide timely order response.*Troubleshooting for internal Barcode Verifier equipment and mobile devices, including managing customer returns and repairs.

Position required obtaining a Q1 level security clearance in order to assist in collecting, reviewing, processing and reconciling facility-reported nuclear materials data in accordance with Department of Energy/Nuclear Regulatory Commission requirements. In this position I also obtained certified instructor training and performed database testing for Oracle upgrades.

This position involved providing Industrial Engineering services, which included introducing new products into production (routings, bills of material, blueprint reading) and identifying and resolving quality opportunities, including assembling and maintaining efficient production lines using workbench tooling and maintenance. This also included monitoring and adjusting plant production to meet customer needs as well as obtaining ISO9000 certification.