Brooke Coffey Email & Phone Number

Phoenix, AZ, US

• Created a new employee onboarding process that reduces training time from 12 months to 5 months.
• Organized a team to reduce customer request backlog, reducing average wait time and request queue by 66%.

• Walked clients through their new website and taught them how to use the tools provided for their website including adding new merchandise, navigating through their admin settings, and how to update the pages as needed.
• Consulted with clients on how to extend the reach of their online presence and bring in more customers.

• Reduced processing time by at least 1 week by implementing a faster way to create and send claims to insurance companies.
• Increased company profit by reducing the amount of denied claims through research and feedback provided by insurance.

• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established strong relationships with key customers, resulting in increased customer loyalty.

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.

• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Verified accuracy of all deliveries against order forms.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.