Brooke Cognato

Brooke Cognato Email and Phone Number

Customer Service Representative @ DICE FORWARDING, INC.
Wrightstown, NJ, US
Brooke Cognato's Location
Wrightstown, New Jersey, United States, United States
Brooke Cognato's Contact Details

Brooke Cognato work email

Brooke Cognato personal email

n/a
About Brooke Cognato

With a very bubbly, bright and outgoing personality, I am enjoyable to communicate with both with clients and co-workers! I have been working in the e-commerce world since 2014, in both sales and customer service. I have worked in retention, data entry, sales, fraud, lower level management, and customer service. Over many years, I have worked on projects and customer experience surveying. Prior to 2014, I worked in retail and doggy daycare! While both very fun jobs, they proved more challenging than my roles in call centers! Those experiences gave me the skills I have today, and I am always looking for new ones.

Brooke Cognato's Current Company Details
DICE FORWARDING, INC.

Dice Forwarding, Inc.

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Customer Service Representative
Wrightstown, NJ, US
Employees:
12
Brooke Cognato Work Experience Details
  • Dice Forwarding, Inc.
    Customer Service Representative
    Dice Forwarding, Inc.
    Wrightstown, Nj, Us
    View
  • Sanmar
    Customer Service Representative
    Sanmar Jul 2023 - Present
    Washington, United States
    • Customer service and sales• Order entry• Salesforce• SAP
    View
  • Krames
    Print Specialist
    Krames Apr 2021 - Feb 2023
    Yardley, Pennsylvania, United States
    • Customer, retention, sales, project management, data processing and troubleshooting. • Use Zendesk for email and chat tickets. • Goal is to close out tickets within 48 hours, and personal average 24 hours or less for close out. • Utilize Salesforce for issue resolution and ticket creation. • Utilize Salesforce for lead generation. • HIPAA Knowledge • Troubleshoot returns or issues with orders of clinical books. • Troubleshoot password resets via Magento. • Provide daily phone, email, and chat support in a helpdesk/call center environment.
    View
  • Robert Half
    Customer Service Representative
    Robert Half Oct 2019 - May 2020
    • Outbound and inbound Customer Service.• System knowledge of Eagle and Aspire, phone and email communication. • Data processing.
    View
  • Unbeatablesale.Com, Inc.
    Customer Service Representative
    Unbeatablesale.Com, Inc. Aug 2019 - Nov 2019
    • General customer service, cancellation, and returns • Product information VIA phone and email • General problem-solving • Vendor Relations
    View
  • Yf Logistics Llc
    Logistics Specialist
    Yf Logistics Llc Jul 2019 - Oct 2019
    • Returns/ Exchanges. • General customer service duties•Logistics(routing)
    View
  • S&S Activewear
    Customer Service Representative
    S&S Activewear Aug 2017 - Aug 2019
    • General customer service, cancellation and returns. • Product information VIA phone and email. • Chat and Info box• Product information and customer assistance.•Vendor communication
    View
  • Sally Beauty
    Sales Representative/ Assistant Management
    Sally Beauty Jul 2014 - Apr 2017
    • Handled store opening and closing. • Dealt with returns and other customer service needs including but not limited to special orders, supply search and beauty consultation. • Made assistant manager and keyholder for several locations.•Bank depositing, cash management
    View
  • Onyx Enterprises
    Customer Service Representative
    Onyx Enterprises Jul 2015 - Oct 2016
    • Took sales orders, return requests and cancellations in addition to general informational calls.• Ensured escalated calls did not have to go to the management level for call back • Managed surveys for sales representative improvement program. • Moved to Verification Department •Researched orders that were held in the system to ensure no fraudulent orders were being made and verify said orders prior to shipment.

Brooke Cognato Education Details

  • Hightstown Highschool
    Hightstown Highschool

Frequently Asked Questions about Brooke Cognato

What company does Brooke Cognato work for?

Brooke Cognato works for Dice Forwarding, Inc.

What is Brooke Cognato's role at the current company?

Brooke Cognato's current role is Customer Service Representative.

What is Brooke Cognato's email address?

Brooke Cognato's email address is br****@****ses.com

What schools did Brooke Cognato attend?

Brooke Cognato attended Hightstown Highschool.

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