Brooke Cognato Email & Phone Number

Wrightstown, Nj, Us

Washington, United States

• Customer service and sales• Order entry• Salesforce• SAP

Yardley, Pennsylvania, United States

• Customer, retention, sales, project management, data processing and troubleshooting. • Use Zendesk for email and chat tickets. • Goal is to close out tickets within 48 hours, and personal average 24 hours or less for close out. • Utilize Salesforce for issue resolution and ticket creation. • Utilize Salesforce for lead generation. • HIPAA Knowledge • Troubleshoot returns or issues with orders of clinical books. • Troubleshoot password resets via Magento. • Provide daily phone, email, and chat support in a helpdesk/call center environment.

• Outbound and inbound Customer Service.• System knowledge of Eagle and Aspire, phone and email communication. • Data processing.

• General customer service, cancellation, and returns • Product information VIA phone and email • General problem-solving • Vendor Relations

• Returns/ Exchanges. • General customer service duties•Logistics(routing)

• General customer service, cancellation and returns. • Product information VIA phone and email. • Chat and Info box• Product information and customer assistance.•Vendor communication

• Handled store opening and closing. • Dealt with returns and other customer service needs including but not limited to special orders, supply search and beauty consultation. • Made assistant manager and keyholder for several locations.•Bank depositing, cash management

• Took sales orders, return requests and cancellations in addition to general informational calls.• Ensured escalated calls did not have to go to the management level for call back • Managed surveys for sales representative improvement program. • Moved to Verification Department •Researched orders that were held in the system to ensure no fraudulent orders were being made and verify said orders prior to shipment.