• Identified eligibility discrepancies by analyzing the 270/271 and researching information in Bad Plan Codes• Managed multiple projects and priorities in a fast-paced, deadline-focused environment while working closely with clients, team members, and management. • Utilized Knowledge Center Support training to improve the accountability in representatives and, ensure they follow company policies• Conducted meetings via video chat with clients and their relationship managers to strategize and effectively resolve complex issues.• Created and addressed 25-30+ tickets per shift within Salesforce to record events, problems, and resolutions. • Acted as the primary point of contact by assisting healthcare professionals with OneSource, eCare Next, and CHIP access.• Provided escalated technical support and assistance to live and onboarding clients via phone, chat, and email. • First line of support with connectivity issues by recycling ports, whitelisting IP addresses, and documenting information for the interface team.• Created JIRA tickets for analytic teams and aided in resolving various issues reported by clients.

• Maintained smooth patient flow throughout facility, promoting efficient overall operations.• Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients, staff, or any other stakeholder.• Completed preliminary testing and collected medical histories on patients.• Trained new employees in job requirements, such as documenting patient charts, workflow, machinery, and preliminary testing.• Recognized by management for providing the best patient care during employee performance reviews.

• Upheld ongoing relationships with vendors and worked to minimize issues.• Prepared and analyzed contracts for new and existing customers.• Managed registration, tag, and title processing.• Collected customer payments in accordance with customer due dates.• Resolved customer complaints on issues involving past due payments, vehicle maintenance/ difficulties, and vehicle repossessions. • Developed employee training strategies with defined objectives and expectations.

• Maintained accurate medical records, applied ICD-10 coding, obtained pre-authorizations and referrals, and verified eligibility and benefits.• Reviewed payment related documents for claims processing.• Responded promptly to claim inquiries, providing clear and accurate information to the customer. • Ensured accurate and timely processing.• Conducted thorough verification of invoices to ensure accuracy with company policies and regulations.• Assisted management in sustaining day-to-day operations.• Member of team that exceeded targeted sales goals for annual contact lens.• Helped develop and implement comprehensive training guidelines to enhance employee knowledge and performance.• Mentored new employees in job requirements such as using machinery, patient records, sales, and preliminary testing.• Answered multiple phone lines, scheduled appointments, and conducted preliminary testing for physicians.