Brooke Dillard, Crcr Email & Phone Number

Nashville, TN, US

Franklin, Tennessee, United States

• Identified eligibility discrepancies by analyzing the 270/271 and researching information in Bad Plan Codes
• Managed multiple projects and priorities in a fast-paced, deadline-focused environment while working closely with clients, team members, and management.
• Utilized Knowledge Center Support training to improve the accountability in representatives and, ensure they follow company policies
• Conducted meetings via video chat with clients and their relationship managers to strategize and effectively resolve complex issues.
• Created and addressed 25-30+ tickets per shift within Salesforce to record events, problems, and resolutions.
• Acted as the primary point of contact by assisting healthcare professionals with OneSource, eCare Next, and CHIP access.

Franklin, TN

• Maintained smooth patient flow throughout facility, promoting efficient overall operations.
• Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients, staff, or any other stakeholder.
• Completed preliminary testing and collected medical histories on patients.
• Trained new employees in job requirements, such as documenting patient charts, workflow, machinery, and preliminary testing.
• Recognized by management for providing the best patient care during employee performance reviews.

Nashville Metropolitan Area, Tennessee, United States

• Upheld ongoing relationships with vendors and worked to minimize issues.
• Prepared and analyzed contracts for new and existing customers.
• Managed registration, tag, and title processing.
• Collected customer payments in accordance with customer due dates.
• Resolved customer complaints on issues involving past due payments, vehicle maintenance/ difficulties, and vehicle repossessions.
• Developed employee training strategies with defined objectives and expectations.

Franklin, Tennessee, United States

• Maintained accurate medical records, applied ICD-10 coding, obtained pre-authorizations and referrals, and verified eligibility and benefits.
• Reviewed payment related documents for claims processing.
• Responded promptly to claim inquiries, providing clear and accurate information to the customer.
• Ensured accurate and timely processing.
• Conducted thorough verification of invoices to ensure accuracy with company policies and regulations.
• Assisted management in sustaining day-to-day operations.