Handling customer inquiries, provides product and service information, resolves complaints, and ensures customer satisfaction. Interacting with customers through various channels including phone calls, emails, and live chat, striving to maintain a positive and professional relationship with every customer. collaborating with Quality and Production in various ways to achieve customer satisfaction.-Responds promptly to customer inquiries, to ensure excellent service standards.-Works with other Manutek functions to resolve customer complaints and issues effectively and efficiently.-Identifies and escalates priority issues to the appropriate team or individual.-Assists customers in understanding provided services and schedules.-Processes customer orders, forms, applications, and requests.-Keeps records of customer interactions, transactions, comments, and complaints.-Communicates and coordinates with internal departments as needed.-Coordinates with production developing production scheduling.-Follows up on customer interactions where necessary to ensure customer satisfaction.-Provide feedback on the efficiency of the customer service process including performance metrics shared with the management team.-Supervises shipping/receiving functions.-Provides direction and support for Quality Assurance to ensure customer needs are understood.-Provides support for General Manager

In-depth knowledge of office practices, procedures, and equipment, including filing systems. Using manual and electronic filing systems that contain personal and confidential information. Managing multiple accounts daily by servicing policies & pursuing active claims on behalf of clients. Initiating and preparing claims and obtaining supporting documentation. Researching, analyzing, and investigating denied & and approved claims for clients. Responsible for assisting agent with variety of administrative duties including prepping for client appointments, preparing preliminary estimates, drafting correspondence, and organizing client records. Manage agent’s calendar for efficient scheduling.Excellent verbal & written communication skills. Responding to billing & coverages issues in a professional manner. Maintaining composure with upset and aggressive clients. Creating appointments for clients to maintain strong relationships by reviewing their account on a routine basis. Also creating appointments with prospects to win over their trust and identifying ways provide them with peace of mind by selling insurance products. Helping determine eligible risks/exposures for insurance policies. Examining policy contracts to ensure client's coverage needs are met. Advising clients of policy coverage benefits & and specific exclusions to insure long term retention.Managing multiple accounts at once that are complex and require follow-up and problem-solving skills. Creating cross-sell opportunities if applicable. Corresponding with customers regarding premiums due for their account. Issuing refunds and stopping payments as needed. Assisting claims department by gathering information from client and submitting to claims. Contacting repair shops or restoration companies and working with adjustors on behalf of clients to advocate for them. General customer service tasks such as greeting guests, answering phone calls, distributing mail, responding to email inquiries.