Brooke Goodwin Email & Phone Number

Washington, United States

• Developing and effectuating new Community Health Navigator Program in Children’s National primary care clinics and supervise community health navigators
• Created and implemented social determinants of health (SDoH) screen for clinics with focus on patients zero to three years of age
• Communicate with community organizations and clinic leadership to ensure program efforts focus on known community needs
• Supervise community health navigators who increase successful linkages of families to community-based agencies addressing adverse SDoH needs and reinforcing self-advocacy skills
• Perform psychosocial assessments including referral to community and government resources
• Manage continuing education (CEU) committee ensuring monthly social work CEU’s across the organization

Washington, DC

• Improve programmatic objectives through organizational strategy to enhance patient/family experiences and satisfaction.
• Trusted to manage the procedures of 300+ cases of resolution of patient/family compliments, grievances and complaints.
• Create, implement and facilitate Visitor Safety Committee through producing and abiding by the charter’s policy/procedures. garnering an impact of 35+ cases in response to disruptive behaviors and violations of visitor.
• Design and implement crisis management plan for successful department use including 8+ cases utilizing allocated guidelines, procedures and streamlining processes.
• Implemented and increased consulting language in disclosure situations and provided ongoing disclosure work in crisis management plan.
• Led Ombudsman program strategy remodel in 2016 resulting in point of service management of clinical complaints, increase of timely response to consumers and increase of consumer satisfaction for 1,000+ cases.

Washington D.C. Metro Area

• Created and managed department orientation and mentoring program, providing new hires with more support for their role--resulting in 70% of new hires appreciating the orientation/mentorship opportunity.
• Developed and implemented ED pilot project, Changing Culture: Helping Families Access Healthcare Resources in a New ED Initiative, resulting in a 15% increase of primary care use for non-urgent medical needs over a six.
• Fostered positive and professional interpersonal relationships through verbal and written communication with the medical team, hospital staff, patients, parents, community agencies and visitors.
• Co-developed the “Help Victims of Violence” project providing Victim of Violence cards in English and Spanish in bathrooms in the Emergency Department allowing more than 200 cards taken in the first four months.

Roanoke, VA

• Conducted interviews with study participants including completing and submitting required documentation, interviews and appropriate community resources
• Biomarker collection, submission and follow up following strict guidelines, timeframes and counseling around alarm values

Msw, Social Work

Activities and Societies: Treasurer of National Association of Black Social Workers

International Employee Assistance Program Certification, Employee Assistance Programs

Provided conceptual framework involved with Employee Assistance Programs (EAPs) from a global perspective. Essential EAP components.

Advanced Certificate In Forensic Social Work, Forensic Social Work And Law, A

Forensic social work is the application of social work skills, knowledge and principles within the context of the legal system. It is a.

Certificate Program, Leadership Development

Maternal and Child Health Leadership Academy

Bachelor Of Science (Bs), Psychology

Activities and Societies: Madison House- Volunteered in Cardiac Intensive Care unit of UVA Hospital Mentored Charlottesville High School.