Brooke Adkins Email & Phone Number

Responsible for partnering with our clients and providing digital resources and services.We support interactive, creative and digital marketing initiatives for clients ranging from digital marketing agencies to Fortune 500 companies by supplying skilled design, development, functional and marketing technology resources. As the digital technology-focused division of TEKsystems, a $3.6 billion global IT staffing, talent management and services leader, we thrive at the intersection of… Show more Responsible for partnering with our clients and providing digital resources and services.We support interactive, creative and digital marketing initiatives for clients ranging from digital marketing agencies to Fortune 500 companies by supplying skilled design, development, functional and marketing technology resources. As the digital technology-focused division of TEKsystems, a $3.6 billion global IT staffing, talent management and services leader, we thrive at the intersection of technology and marketing.Specialized in supporting clients in the areas of: Graphic design, Interactive design, UX, Visual, & WebDevelopment: Front-end, Information Architecture, Mobile, UI, & Web appMarketing: Content Management, Digital Asset Management, Digital Marketing and Management, Relationship/Client Management, E-Commerce, Email Marketing, Marketing Campaign Management, Marketing Automation, SEO/SEM, Social Media, & Web/Data AnalysisFunctional & Strategic: Business Analysis, Content Strategy, Product Management, Project Management, Site Merchandising, & UX Research Show less

-Performed business to business sales for dedicated AT&T fiber lines.-Carried out lead prospecting to build up my clientele.-Managed the installation process from beginning to end.-Ensured customer satisfaction by trouble shooting during the installation and by performing follow up calls.

-Oversaw the inside sales team, their metrics, and business processes. -Created all training manuals, pitches and processes for the inside sales team. -Responsible for hiring, onboarding and training all new hires. -Grew sales 30%+ year over year, leading the team to achieve #1 partner for AT&T Connected Communities. -Conducted monthly reviews of each account representative’s sales performance metrics. -Held weekly trainings for account representatives aimed to help them… Show more -Oversaw the inside sales team, their metrics, and business processes. -Created all training manuals, pitches and processes for the inside sales team. -Responsible for hiring, onboarding and training all new hires. -Grew sales 30%+ year over year, leading the team to achieve #1 partner for AT&T Connected Communities. -Conducted monthly reviews of each account representative’s sales performance metrics. -Held weekly trainings for account representatives aimed to help them reach their projected targets.-Collaborated with the executive team to create and implement company goals, procedures, and expectations. -Handled all escalated customer service related calls. Show less

Mobile, Al

Provide technical support for Registroid point of sale users by answering support-line phone calls, handling support tickets, and assisting customers via live chat. Gather excess information from users to determine how to efficiently resolve problems and provide step-by-step solutions. Perform rigorous testing of customer-specific issues as well as testing application updates prior to release. Create in-depth help videos as a visual how-to guide which involves: writing scripts, adding… Show more Provide technical support for Registroid point of sale users by answering support-line phone calls, handling support tickets, and assisting customers via live chat. Gather excess information from users to determine how to efficiently resolve problems and provide step-by-step solutions. Perform rigorous testing of customer-specific issues as well as testing application updates prior to release. Create in-depth help videos as a visual how-to guide which involves: writing scripts, adding voice-over, editing, producing to website and releasing to social media. Show less

Saraland, Al

Team member in a fast-paced work environment, whose responsibility was to serve customers quickly and efficiently. Also responsible for daily duties such as cleaning, money handling, cash deposits, inventory, and creating and designing marketing materials. Often looked to when dealing with positive or negative customer criticism.

Birmingham, Al

Assisted with the workload delegated by the Executive Internet Coordinator. Captured digital photos for the company’s web site marketing team and for the overall database. Managed the Student Life daily webcast and the location-specific website for traveling teams. Served as a representative for the company with many different media organizations and informed local press agencies about upcoming story opportunities and provided press releases.