Brooke Hacker Email & Phone Number

Libertyville, Illinois, United States

Working with borrowers via inbound and outbound calls to negotiate and arrange payment plans for defaulted contracts.Actively listen and inquire from borrowers and franchisees to gather information to assist in resolving the outstanding balance of the account in a positive and productive manner; while providing clear, concise, and professional.

Illinois, United States

Co-Owner and Office Manager of our family owned construction company.

Tucson, Arizona, United States

• Working with borrowers via inbound and outbound calls to negotiate and arrange payment plans for defaulted accounts
• Update borrowers’ demographic and financial information on each call
• Actively listen and inquire from borrowers to gather information to assist in resolving the outstanding balance of the account in a positive and productive manner
• Provide clear, concise, and professional communication with all borrowers and attorneys
• Conduct skip trace work to locate and/or verify borrower contact as necessary
• Maintain accurate and thorough records regarding actions taken on accounts

Zion, Illlinois

Bull’s-Eye Boring, Inc. (2013-2015)Zion, Illinois Front Office Assistant Customer service greeting and welcoming in person and via phone, answer and direct inquiries Office Administration, pickup and sorting daily correspondence delivering to addressees Bookkeeping, maintaining log books ad front desk expenditures Schedule Management, Payroll.

Nationwide

Kenosha, WI

Wal-Mart Stores Corporation, Inc. (2007-2008)Kenosha, Wisconsin Asset Protection Coordinator Reviewed and analyzed records, reports and documents to ensure compliance with company operational expectations. Monitored and managed completion of required periodic audits and/or surveys. Developed action recommendations based on company/departmental policies.

Waukegan, Illinois

Wal-Mart Stores Corporation, Inc. (2007)Waukegan, Illinois Asset Protection Associate Responsible for conducting, documenting and concluding impartial investigations per company guidelines. Worked with local law enforcement daily with internal and external cases of theft, fraud and other related activities. Provided investigative support for field.

Waukegan, Illinois

Wal-Mart Stores Corporation, Inc. (2006-2007)Waukegan, IllinoisCustomer Service Manager Responsible for interviewing, hiring, training and mentoring of associates. Ensured all state benefits programs and age-restricted items and processes were accurately processed following company, state and federal guidelines. Directed 35+ associates daily as a part.