Brooke Hackfeld Email & Phone Number

Austin, Tx, Us

As a sales representative I develop strong relationships with clients through excellent customer service and consistent follow-ups, resulting in high customer satisfaction and retention. I regularly assist call-in customers with inquiries and orders, explaining the features and advantages of internet products and services to promote sales effectively. My commitment to providing superior service is evident in my quick and courteous responses to customer requests, inquiries, suggestions, and concerns.Consistently a top performer within the company, I have achieved high sales numbers and have been recognized for my performance. Additionally, I play a key role in training new employees, focusing on customer service best practices, money-handling procedures, and organizational strategies. Through these efforts, I contribute to a high-performing, customer-focused team.

Plano, Texas, United States

Responsible for overseeing the entire shipping process, ensuring smooth and efficient operations. I was responsible for pulling, setting up, testing, and packaging items for shipment, ensuring that all products met quality standards. I consistently enhanced customer satisfaction by resolving shipment issues promptly and professionally.Through thorough quality control checks, I reduced order errors and ensured accurate and timely fulfillment of priority shipments. I also maintained precise shipment logs and databases to ensure accurate record-keeping. Additionally, I collaborated closely with the sales team to coordinate order fulfillment, guaranteeing timely deliveries.In my role, I trained and supervised warehouse staff, ensuring they adhered to proper handling techniques for the safe loading and unloading of goods. My leadership helped create a well-organized and efficient warehouse environment.

Bachelor'S Degree, International/Global Studies, 3.91 Gpa

Spanish Language And Literature, A

During a month-long study abroad program at Universitat Autònoma de Barcelona, I immersed myself in the Spanish language and culture.

High School Diploma

Activities and Societies: National Honor's Society Member