Brooke K. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

•Acting as the primary contact for mid-market clients, driving product adoption and ensuring success with G2’s offerings.•Building and maintaining strong, long-term client relationships to support retention and account growth.•Conducting regular check-ins and business reviews to deliver insights and ensure clients fully utilize G2’s platform.

Chicago, Illinois, United States

•Managed VIP client relationships, collaborating with CEOs and senior executives.•Implemented initiatives that enhanced platform performance and client satisfaction.•Developed employee engagement programs, improving team productivity.•Integrated CX insights into recruitment processes, elevating client and candidate experiences.

•Pioneered the Talent Scout program, enhancing product offerings.•Onboarded and trained a team of senior recruiters, ensuring high service quality.•Partnered with cross-functional teams to align product features with client needs.

•Strengthened brand perception and client relationships through strategic initiatives.•Achieved a 52% increase in net sales and 16% month-over-month revenue growth.

Singapore

•Managed C-level client accounts, fostering long-term partnerships.•Led CX initiatives, enhancing client satisfaction and retention.•Aligned customer experience strategies with business objectives.

Greater New York City Area

•Developed and executed a comprehensive CX strategy for Big Data initiatives.•Engaged cross-functional teams to ensure a cohesive customer experience.

Greater Boston Area

•Managed marketing, sales, and operations to drive client satisfaction.•Enhanced client engagement through continuous improvement initiatives.

San Diego, California, United States

Orchestrated non-fund business operations, leading initiatives in marketing, sales, and operations to drive growth and client satisfaction in a dynamic entrepreneurial environment.•Designed and carried out customer success frameworks to enhance client engagement, ensuring a high level of service and support throughout the client lifecycle.•Spearheaded critical event management, delivering seamless experiences and maintaining strong client relationships during pivotal moments.•Fostered a culture of continuous improvement, leveraging client feedback and business process enhancements to optimize operational efficiency and client outcomes.