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Brooke K. Email & Phone Number

AI and SaaS People Partner | CX Centered Enterprise Program Management | Senior Client Engagement Leader | Platform and Talent Optimization | Upwork Alum at G2
Location: Greater Chicago Area, United States, United States 8 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
G2
Role
AI and SaaS People Partner | CX Centered Enterprise Program Management | Senior Client Engagement Leader | Platform and Talent Optimization | Upwork Alum
Location
Greater Chicago Area, United States, United States
Company size
678 employees

Who is Brooke K.? Overview

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Quick answer

Brooke K. is listed as AI and SaaS People Partner | CX Centered Enterprise Program Management | Senior Client Engagement Leader | Platform and Talent Optimization | Upwork Alum at G2, a company with 678 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Brooke K..

Brooke K. previously worked as Mid Market Customer Success Manager at G2 and Lead Program Manager - Upwork Talent Scout at Upwork. Brooke K. holds Bachelor Of Science - Bs, Vocal Education & Performance from Saint Xavier University.

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Email format at G2

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G2

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Profile bio

About Brooke K.

In a transformative meeting, someone unexpectedly coined me "our canary in the coal mine." Initially puzzled, I soon embraced it as my unique ability to foresee issues and alert others before they escalate into significant challenges, turning this insight into an invaluable asset for proactive problem-solving and strategic guidance.I'm passionate about creating workplaces where innovation is inevitable. As a former classroom teacher turned expert in Talent Acquisition, People Operations, Customer Experience, and Enterprise Program Innovation, I aim to cultivate thriving environments where creativity and diversity drive our success.My journey includes leading groundbreaking teams at Upwork and Centific, sharpening my skills in performance management, employee engagement, client relationship management, and global team leadership across cultures.Here's a snapshot of my expertise:•Founder level strategy and execution•Growth hacking and direct sales tactics•Effective KPI definition and dashboards•Crisis management in high pressure situations•Values based coaching and team development•Streamlining business processes•Optimizing client service architecture•Driving recurring revenue and customer retention•Strategic leadership and team mentorshipI excel in turning ideas into reality, leading teams to thrive in environments rich with opportunity and recognition, and delivering exceptional experiences for all stakeholders.

Current workplace

Brooke K.'s current company

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G2
G2
AI and SaaS People Partner | CX Centered Enterprise Program Management | Senior Client Engagement Leader | Platform and Talent Optimization | Upwork Alum
chicago, illinois, united states
Website
g2.com
Employees
678
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Company profile
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8 roles

Brooke K. work experience

A career timeline built from the work history available for this profile.

Mid Market Customer Success Manager

Current
G2

Chicago, Illinois, United States

  • Acting as the primary contact for mid-market clients, driving product adoption and ensuring success with G2’s offerings.
  • Building and maintaining strong, long-term client relationships to support retention and account growth.
  • Conducting regular check-ins and business reviews to deliver insights and ensure clients fully utilize G2’s platform.
Aug 2024 - Present

Lead Program Manager - Upwork Talent Scout

Upwork

Chicago, Illinois, United States

  • Managed VIP client relationships, collaborating with CEOs and senior executives.
  • Implemented initiatives that enhanced platform performance and client satisfaction.
  • Developed employee engagement programs, improving team productivity.
  • Integrated CX insights into recruitment processes, elevating client and candidate experiences.
Jul 2021 - Jan 2023

Program Manager, Upwork Talent Scout

Upwork
  • Pioneered the Talent Scout program, enhancing product offerings.
  • Onboarded and trained a team of senior recruiters, ensuring high service quality.
  • Partnered with cross-functional teams to align product features with client needs.
Sep 2020 - Jul 2021

Enterprise Project Success Manager

Upwork
  • Strengthened brand perception and client relationships through strategic initiatives.
  • Achieved a 52% increase in net sales and 16% month-over-month revenue growth.
Mar 2020 - Sep 2020

Global Director - Customer Experience

Salary Board

Singapore

  • Managed C-level client accounts, fostering long-term partnerships.
  • Led CX initiatives, enhancing client satisfaction and retention.
  • Aligned customer experience strategies with business objectives.
Apr 2019 - Mar 2020

Director - Customer Experience

Ragtrades

Greater New York City Area

  • Developed and executed a comprehensive CX strategy for Big Data initiatives.
  • Engaged cross-functional teams to ensure a cohesive customer experience.
Oct 2018 - Apr 2019

Director - Customer Success

Rxphoto - Mobile Medical Photography

Greater Boston Area

  • Managed marketing, sales, and operations to drive client satisfaction.
  • Enhanced client engagement through continuous improvement initiatives.
Dec 2015 - Oct 2018

Director – Customer Success

Ford Mance Capital Advisors

San Diego, California, United States

  • Orchestrated non-fund business operations, leading initiatives in marketing, sales, and operations to drive growth and client satisfaction in a dynamic entrepreneurial environment.
  • Designed and carried out customer success frameworks to enhance client engagement, ensuring a high level of service and support throughout the client lifecycle.
  • Spearheaded critical event management, delivering seamless experiences and maintaining strong client relationships during pivotal moments.
  • Fostered a culture of continuous improvement, leveraging client feedback and business process enhancements to optimize operational efficiency and client outcomes.
Aug 2011 - Nov 2015
Team & coworkers

Colleagues at G2

Other employees you can reach at g2.com. View company contacts for 678 employees →

SA Shakeel Ahmed Shakeel Ahmed Colleague at G2 Islamabad, Islāmābād, Pakistan, Pakistan View → AN Anoop Nair Anoop Nair Colleague at G2 Bangalore Urban District, India, India View → VK Vibhooti Kayastha Vibhooti Kayastha Colleague at G2 Bengaluru, Karnataka, India, India View → CC Cassandra Cucinotta Cassandra Cucinotta Colleague at G2 Greater Boston, United States View → RR Rashmi Rani Rashmi Rani Colleague at G2 Bengaluru, Karnataka, India, India View → AN Alexandra Navari, J.D. Alexandra Navari, J.D. Colleague at G2 Greater Pittsburgh Region, United States View → LF Luca Francis Luca Francis Colleague at G2 Dynnyrne, Tasmania, Australia, Australia View → SM Shabbir Mohammed Hussain Shabbir Mohammed Hussain Colleague at G2 Bengaluru, Karnataka, India, India View → K( Kirstin (Kp) Powdrill Kirstin (Kp) Powdrill Colleague at G2 Chicago, Illinois, United States, United States View → KB Karthik B Karthik B Colleague at G2 Chennai, Tamil Nadu, India, India View →
1 education record

Brooke K. education

FAQ

Frequently asked questions about Brooke K.

Quick answers generated from the profile data available on this page.

What company does Brooke K. work for?

Brooke K. works for G2.

What is Brooke K.'s role at G2?

Brooke K. is listed as AI and SaaS People Partner | CX Centered Enterprise Program Management | Senior Client Engagement Leader | Platform and Talent Optimization | Upwork Alum at G2.

Where is Brooke K. based?

Brooke K. is based in Greater Chicago Area, United States, United States while working with G2.

What companies has Brooke K. worked for?

Brooke K. has worked for G2, Upwork, Salary Board, Ragtrades, and Rxphoto - Mobile Medical Photography.

Who are Brooke K.'s colleagues at G2?

Brooke K.'s colleagues at G2 include Shakeel Ahmed, Anoop Nair, Vibhooti Kayastha, Cassandra Cucinotta, and Rashmi Rani.

How can I contact Brooke K.?

You can use AeroLeads to view verified contact signals for Brooke K. at G2, including work email, phone, and LinkedIn data when available.

What schools did Brooke K. attend?

Brooke K. holds Bachelor Of Science - Bs, Vocal Education & Performance from Saint Xavier University.

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