Brooke Krouse Email & Phone Number

Washington Dc-Baltimore Area

Washington D.C. Metro Area

- Performed functional, integration, and regression testing for the TMIP-J (Theater Medical Information Program-Joint) family of information systems to ensure that business requirements were being met while following technical standards.- Identified, analyzed, and documented all programming errors identified and operational characteristics that were inconsistent with stated requirements for the given programs or applications.- Developed, documented, and executed defective test cases, writing clear, concise, and reproducible bug reports and validating bug fixes.- Interfaced and worked closely with other test specialists and development team to call attention to problems, and/or assisted in recreating them.- Documented and distributed technical status of projects as instructed.- Reviewed and validated system documentation.

Washington D.C. Metro Area

Ensured that call center staff at the National Service Hotline provided excellent customer service and met project requirements. Also generated quality reports and assisted with training current staff and new employees.

Washington D.C. Metro Area

Provided technical support to users of the AmeriCorps eGrants & MyAmeriCorps applications, which allow nonprofit organizations to recruit and manage volunteers serving in AmeriCorps programs. Also assisted with generating reports of grant applications and member enrollment.

Washington D.C. Metro Area

Provided troubleshooting and assistance to medical school graduates while using the Electronic Residency Application Service (ERAS) application. Also assisted with testing a new interview scheduling module for medical residency programs.

Washington D.C. Metro Area

Ensured that computer systems functioned efficiently and securely to support information technology needs, as well as diagnosed and corrected issues that arose on the Common Wireless Access Systems and public Wi-Fi systems for the Washington Dulles International Airport, Washington Reagan National Airport, Smithsonian Institution, the US Senate, and Johns Hopkins Hospital.

Washington D.C. Metro Area

Provided technical support to employees of the Service Employees International Union, as well as assisting with ordering and distributing equipment. Also assisted in setup of audio-visual equipment.

Nasushiobara, Japan

Taught English in the Japanese public school system, as well as contributed to the internationalization of Japanese youth and communities.

Port Allen, La

Provided technical support to 2500+ clients of the Louisiana Lottery Corporation. Performed server backups and generated daily reports. Assisted in the maintenance of gaming hardware and software, as well as in the training of new employees.

Baton Rouge, Louisiana Area

Supervised eight Multimedia Classroom Support Technicians in providing technical support and training for 100+ Multimedia Classrooms on the Louisiana State University campus.

Baton Rouge, Louisiana Area

Provided technical support and training to users of multimedia equipment in 100+ Multimedia Classrooms. Installed hardware and software onto Multimedia Classroom machines, ghosted hard drives, replaced bad computer drives and parts and troubleshooted network problems, as well as problems associated with different applications and the Windows XP operating system.

Baton Rouge, Louisiana Area

Provided technical support to public access computer lab patrons. Maintained PC’s, scanners and printers and troubleshooted network problems, as well as problems associated with different applications and the Windows 2000 operating system.