Brooke Lynch Email & Phone Number

Montpelier, Va, Us

Richmond, Va

- Administered FML, STD, LTD, Workers’ Compensation, Paid Parental Leave, and Military Leave, for ~1,200 associates in the US, Canada, Puerto Rico, and Trinidad - Facilitated transition of Leave of Absence process from the Operating Company to an external vendor by providing historical leave information, resolving compensation issues, associate advocacy, entering Workday transactions, constant communication with Payroll, and providing feedback to Corporate for process improvements. - Led Open Enrollment for ~1,000 associates in US and Canada by supplementing Corporate communications of benefit changes, assisting associates with enrollment, and escalating enrollment issues to Corporate- Streamlined Trinidad pension application process and partnered with Global Payroll Manager to create Standard Work for new hires, compensation changes, and exchange and tax rate discrepancies- Successfully implemented a Wellbeing Council by creating a Council charter, recruiting Council members, organizing events, and supporting communication needs to improve physical, emotional, and financial associate wellbeing- Administered Tuition Reimbursement benefit for US associates, including approving enrollment requests according to Policy and submitting reimbursement requests to Payroll- Led global communications for the organization, including drafting, editing, seeking Legal approval, and managing the translation process for Presidential messages, Organizational Announcements, updates related to COVID-19 (vaccination requirements, Return to Work, and Future of Work), Diversity + Inclusion Council, Wellbeing Council, and Associate Committee- Developed Treaters’ Digest, a bi-monthly, multi-lingual global SharePoint newsletter to improve Engagement Survey scores related to communications- Coordinated quarterly All Hands meetings with Leadership Team by compiling slide deck, ensuring key messages are communicated effectively, and moderating Q&A session from associates

Richmond, Virginia

- Drafted and designed Funds’ quarterly newsletter for distribution to ~ 7,000 participants- Developed and maintained Funds’ intranet and internet sites - Created all marketing materials and presentations for prospective customers - Supported Executive Director in preparation of quarterly Board of Trustee meetings- Updated Funds’ Plan Documents, Summary Plan Descriptions, and Trust Agreements - Established and maintained relationships with print shops and mailing companies - Ensured compliance with DOL, HHS, IRS, and HIPAA regulations through annual publications - Increased auto-adjudication rate from 13% to 65% by testing and analyzing health claims data

- Analyzed, troubleshot, and escalated issues with Point-of-Sale software, hardware, network, and telephone equipment - Partnered with Quality Assurance team to test Point-of-Sale software updates - Provided written and verbal Spanish translation for team members and customers - Trained new team members - Created documentation for Knowledge Base used by all Help Desk Analysts in department - Supervised two onsite Point-of-Sale conversions in Puerto Rico stores - Resolved and escalated customer service issues