- Lead research effort for website information architecture changes; developed a research plan and interview script, conducted 10+ user interviews, analyzed data and created insights; developed recommendations for improved user experience - Designed elegant user mock-ups, wireframes, flows and working prototypes for Advana customer onboarding initiative; collaborated with developers, product managers and engineers from ideation to launch- Planned and facilitated in-person lean design sprint for various high-level clients; practices agile methods, attends scrum meetings, uses Jira tickets and Confluence; developed content, design components and best practices for use on the Advana platform for future products and design efforts- User experience (UX) Researcher in award-winning volunteer effort with Network for Victim Recovery of DC (NVRDC)

Manages government purchase card procurements (P-card Subject Matter Expert) - reviews documentation, submits procurements to the Special Communication Mission Solutions/Integrated Command, Control Intelligence acquisition cells, oversees procurement progress, and provides support on P-card concerns and questions internally and to the government Coordinates special and standard orders between the vendor and procurement managers for the COPARS programComposes documentation for the Simplified Acquisition Procurements (SAP) team, conducts market research to determine the most advantageous source of products for the government, obtains vendor quotes and pricing Co-lead for PAX River Disabilities Business Resource Group, currently designing a workshop focusing on accessibility and disability awareness for both career managers and support staff in the workplace; chosen to participate in the User Experience (UX) Mentorship Program

- Performs comprehensive payment review and analysis on hospital financial data to discover reimbursement discrepancies by utilizing and developing detailed SQL audits, specializing in charge audits and missing medical devices - Develops data-driven analytical reports to encourage best-practice methodologies, quantify underpayment patterns for clients and presents findings to key C-level stakeholders for contract negotiations and internal CDM updates - Collaborates with team members to continually improve efficiency and project management processes, expand areas of expertise, maintain HIPAA compliance, locate new areas for underpayment risk and engage with external clients and commercial insurance payers

• Redesigned Joey Utah's website and social media presence (Facebook and Instagram)• Developed and refined a marketing plan and business strategy (target market, buying cycle, unique selling proposition, brand image/development, social media strategies, goal measurement and KPI's, etc.)• Created promotional content and marketing materials• Managed and improved website SEO strategy, Google AdWords and Mailchimp email marketing

• Investigated unexplained position changes in retail funds to determine impact on daily net asset value pricing and researched tax lot accounting irregularities to ensure accurate and consistent GAAP and tax ledgers • Executed two agile projects of investigating team’s daily tasks and processes and developed a new information architecture structure for the Norfolk server; presented findings to senior leadership and put resolutions into production, resulting in an estimated 5,634 hours of gained productivity and reduced risk for teams affected

• Utilized Mintel database to investigate brand competitors in the consumer product goods space, assessed relevant industry knowledge, shopper insights and located potential new clients as well as communicated and delivered presentations and campaigns recommendations on findings• Adapted to a new culture as well as learned to effectively research, communicate and deliver results within different corporate environments by interning 16 hours a week alongside being a full-time student in London, England

Summer 2016• Customized advertising and informational graphics and guidebooks for in-house use through extensive, independent research (MySites Guide, Beginner's Guide to ATR, Ice Cream Social, etc.)• Published 14 blog posts for relevant in-house blog “The Dish” that discussed Atlantic Test Range and Patuxent Naval Base news which reached approximately 400 employees and resulted in a more motivated and educated employee workforce• Executed a social event for employees with a team of five to increase employee morale and updated the Employee Guidebook dailySummer 2017•Assumed managerial duties of the business communications team such as editing and updating marketing materials, printing and mounting large scale prints, photo taking, etc to guarantee a blossoming workplace while searching for a replacement manager •Obtained a secret clearance and developed an effective process to create a total of 1300 sensor targets over the course of three weeks for the use of testing cable acquisition on unmanned vehicle flights and navy ship landings For summer 2017, I also continued my previous summer 2016 roles.

Penn State Prime is a marketing and advertising club focused on branding, strategy, and analytics. It is a semester-long club which leads into a semester long class.As a Brand Building Manager for Unilever, I focused on the day-to-day rebranding of Suave. Some other things I did include:• Conducted social listening, ethnography research, and marketing focus groups with acting members of Moxie Agency in order to create a dynamic 360 marketing and social media campaign for Suave Gold• Analyzed the current problem of promoting Suave Professionals Gold line to young women and presented it to Unilever professionals

• Portrayed the spirit of THON and its mission to help fight pediatric cancer through inspirational and informative videos which contributed to the result of raising a total of $10,045,478.44 for the Four Diamonds Fund• Captured, produced and edited videos of pre-THON events and documented the entirety of THON to create the recap video played in front of 16,000 live viewers with more than 164,204 views on social media• Liaised between the Promotions and Photography Public Relations Committees and the Production Committee to increase relations between the committees leading to a more cohesive and close-knit unit during THON weekend

• Produced a marketing campaign to create and market a new Tylenol brand product to increase revenue for Johnson & Johnson• Conceptualized the “Tylenol Stress Travel Pack” along with marketing materials with four other team members to engage the millennial consumer market demographic which resulted in getting 2nd place within the case competition

• Utilized Wordpress in order to design and write content for an official website for the Office For Innovation• Promoted engagement with potential beneficiaries, students and other scientists within Penn State’s Eberly College of Science• Attended weekly meetings to collaborate and invent a brand image, logo, and graphics for the Office For Innovationhttp://innovation.science.psu.edu/