Brooke Wright Email & Phone Number

Maintain the cycle of operations workflow for the office, including the completion and tracking of all client paperwork and projects. ● Work cross-functionally with the Agent, Client, and various companies/ departments ● Assist with the submission and tracking of new business cases; communicate as needed with underwriting department and/or clients ● Support with on-going client service, including billing ● Maintain internal database with updated client information ● Additional general administrative duties as needed

Zurich, Zurich, Ch

Managed 1400 nationwide Adecco temporary employees: UX writer/researcher, linguist, data analyst, creative roles, engineers, producer, event managers, event producers, etc. Deliver compliance, regulatory, and critical business projects on time and on budget including, but not limited to projects, programs, regular temps, payrolled temps, vendor transition, etc.• Assisted in restructuring of process flow by assigning a dedicated POC to each worker.o Increased NPS scores by 27%; immediately received positive feedback that employees were happier.o Improved delivery efficiency resulting in substantial budgetary savings.• Forged partnership with Managed Service Provider (MSP-Pontoon) to manage/maintain vendor and client relationships and ensure all policies and procedures were followed.• Ensured compliance of labor laws across multiple states/jurisdictions; acted as HR Business Partner, solving complex organizational challenges through people-related solutions.• Maintained and managed weekly tracking reports; created report to send to management for high-level overview of all reports.• Served as Subject Matter Expert (SME) for all domestic and international travel with Adecco and the client; worked cross-functionally with immigration, outside counsel, risk, and tax departments to procure necessary work permits, work visas, and ensure approval.• Engaged with a variety of Vendor Management Systems (VMS) such as Fieldglass, Smart Track, US Verify, Peoplenet, and Salesforce.• Investigated and resolved employee relations issues, daily, between Adecco HR and Google HR.• Recognized for leading and promoting a positive team culture and morale, while working remotely.• Created and implemented a new Adecco Award to promote positive performance feedback received from the client to temp workers.o NPS scores increased 10% after implementation.o Delivery of award program continues to have a meaningful impact with diverse populations.

Zurich, Zurich, Ch

Managed Google Express – Los Angeles acting as Business Partner. Google Express was a same day/overnight grocery delivery service start-up.• Demonstrated core competencies when working with clients, third-party business partners, Adecco colleagues, Adecco corporate teams, and the associate population.• Developed, implemented, and managed multiple national projects for Google Express.• Assisted with the creation of incentive programs and oversaw full implementation in marketplace.o Created perfect attendance incentive to increase engagement and improve attendance.o Implemented overtime incentive which helped fulfillment and customer satisfaction during a busy time frame.• Created, developed, and led change management strategies across the country to meet Key Performance Indicators (KPIs) and SLA, including but not limited to planning, documenting, communicating, creating tools, and presentations to stakeholders.• Partnered with key stakeholders to evaluate and drive business decisions, development of launch plan, and identification of critical path in an ambiguous environment.• Achieved 96%-100% of staffing requirements by defining objectives and hiring needs of Adecco @ Google Express with client.• Managed, solely, the hiring/onboarding processes in accordance with client/organizational requirements.o Ensured federal, state, and local regulations were strictly followed, acting as an HR Business Partner.• Created Standard Operating Procedures (SOP) to improve metrics, compliance, and performance overall.• Partnered with counterparts to produce standard communication platforms and generate ideas on how to resolve issues; efforts resulted in significant reduction in downtime and increased system availability.• Initiated and ran SWAT/Bridge calls for severe problem outages; assisted vendors in issue analysis.• Provided timely updates and status reports on outages to business and senior management, including the CIO.

Zurich, Zurich, Ch

Managed 300+ temp workers across multiple shifts including Light Industrial/Warehouse and Transportation departments; Air Fayre is an airline catering company, serving some of the world’s leading airlines with a unique in-flight logistics approach that focuses on customer service excellence and delivery perfections.• Increased compliance by 60% which helped meet and maintain FDA requirements; implemented processes and tracking tools for compliance and documentation of workers.• Managed massive schedule for warehouse and transportation; filled daily/hourly holes, bridging gaps, and utilized resources efficiently to ensure customer satisfaction.• Teamed up with stakeholders to meet expectations and deadlines.• Coordinated with onsite team to ensure the client had 24/7 coverage per contract agreement.

Zurich, Zurich, Ch

Spearheaded in-store operations leading front-line workers to meet deliverables set by the client to the customer; managed a team of 35+ people, while assisting in training of 50+ associates.• Managed day-to-day operational process for 7,000+ customer orders for both overnight and same day delivery service.• Partnered with merchant management in transitioning to merchant owned and operated; aligned cross-functionally with merchants to ensure customer order volume was met.• Managed associate productivity through performance dashboard to ensure optimal throughput per hour.

New York, New York, Us

• Constructed shelf ads, banners, floor ads, and coupon machines, within tight deadlines, for 10+ stores• Maintain ads in grocery, drug, and mass merchandise stores• Complete ad and/or merchandising programs within 48hrs for 5+ stores, while meeting hourly budget• Ensure ads are properly installed per the clients request• Managed all directives through a handheld computer

New York City, New York, Us

• Supervise, train, and manage a team of 6-8• Execute weekly and monthly directives • Visual merchandising of all apparel and accessories• Manage and maintain inventory as necessary

Master Of Science - Ms, Management And Leadership

Bachelor Of Arts - Ba, American Studies, Emphasis In Difference & Diversity