Brooke Wright Email & Phone Number

• Maintain the cycle of operations workflow for the office, including the completion and tracking of all client paperwork and projects.
• Work cross-functionally with the Agent, Client, and various companies/ departments
• Assist with the submission and tracking of new business cases; communicate as needed with underwriting department and/or clients
• Support with on-going client service, including billing
• Maintain internal database with updated client information
• Additional general administrative duties as needed

Zurich, Zurich, CH

• Managed 1400 nationwide Adecco temporary employees: UX writer/researcher, linguist, data analyst, creative roles, engineers, producer, event managers, event producers, etc. Deliver compliance, regulatory, and critical.
• Assisted in restructuring of process flow by assigning a dedicated POC to each worker.o Increased NPS scores by 27%; immediately received positive feedback that employees were happier.o Improved delivery efficiency.
• Forged partnership with Managed Service Provider (MSP-Pontoon) to manage/maintain vendor and client relationships and ensure all policies and procedures were followed.
• Ensured compliance of labor laws across multiple states/jurisdictions; acted as HR Business Partner, solving complex organizational challenges through people-related solutions.
• Maintained and managed weekly tracking reports; created report to send to management for high-level overview of all reports.
• Served as Subject Matter Expert (SME) for all domestic and international travel with Adecco and the client; worked cross-functionally with immigration, outside counsel, risk, and tax departments to procure necessary.

Zurich, Zurich, CH

• Managed Google Express – Los Angeles acting as Business Partner. Google Express was a same day/overnight grocery delivery service start-up.
• Demonstrated core competencies when working with clients, third-party business partners, Adecco colleagues, Adecco corporate teams, and the associate population.
• Developed, implemented, and managed multiple national projects for Google Express.
• Assisted with the creation of incentive programs and oversaw full implementation in marketplace.o Created perfect attendance incentive to increase engagement and improve attendance.o Implemented overtime incentive.
• Created, developed, and led change management strategies across the country to meet Key Performance Indicators (KPIs) and SLA, including but not limited to planning, documenting, communicating, creating tools, and.
• Partnered with key stakeholders to evaluate and drive business decisions, development of launch plan, and identification of critical path in an ambiguous environment.

Zurich, Zurich, CH

• Managed 300+ temp workers across multiple shifts including Light Industrial/Warehouse and Transportation departments; Air Fayre is an airline catering company, serving some of the world’s leading airlines with a unique.
• Increased compliance by 60% which helped meet and maintain FDA requirements; implemented processes and tracking tools for compliance and documentation of workers.
• Managed massive schedule for warehouse and transportation; filled daily/hourly holes, bridging gaps, and utilized resources efficiently to ensure customer satisfaction.
• Teamed up with stakeholders to meet expectations and deadlines.
• Coordinated with onsite team to ensure the client had 24/7 coverage per contract agreement.

Zurich, Zurich, CH

• Spearheaded in-store operations leading front-line workers to meet deliverables set by the client to the customer; managed a team of 35+ people, while assisting in training of 50+ associates.
• Managed day-to-day operational process for 7,000+ customer orders for both overnight and same day delivery service.
• Partnered with merchant management in transitioning to merchant owned and operated; aligned cross-functionally with merchants to ensure customer order volume was met.
• Managed associate productivity through performance dashboard to ensure optimal throughput per hour.

New York, New York, US

• Constructed shelf ads, banners, floor ads, and coupon machines, within tight deadlines, for 10+ stores
• Maintain ads in grocery, drug, and mass merchandise stores
• Complete ad and/or merchandising programs within 48hrs for 5+ stores, while meeting hourly budget
• Ensure ads are properly installed per the clients request
• Managed all directives through a handheld computer

New York City, New York, US

• Supervise, train, and manage a team of 6-8
• Execute weekly and monthly directives
• Visual merchandising of all apparel and accessories
• Manage and maintain inventory as necessary

Master Of Science - Ms, Management And Leadership

Bachelor Of Arts - Ba, American Studies, Emphasis In Difference & Diversity