Brooke Maxfield Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

- Supervise a team of 14 front desk staff at a residence hall desk with 300 residents and participate in the hiring process- Evaluate each staff member’s performance and make sure the desk is running smoothly while also providing training materials and support so staff can successfully complete their responsibilities- Develop effective strategies for high-level tasks such as key audits, move-in and move-out days, room changes, billing residents, addressing residents’ and staffs’ concerns, and scheduling and timecard maintenance- Facilitate and lead monthly team meetings and actively participate and brainstorm ideas/improvements in weekly meetings with professional staff- Provide administrative and project management support for University Housing professional staff

Madison, Wisconsin Area

- Engaged with residents to provide quality customer service and created a welcoming environment- Sorted and logged mail and packages to ensure their receipt by residents and responded quickly to residents’ requests such as equipment and key check-outs- Served as a resource to provide specific information about the university and community- Operated various means of communication to interact with multiple divisions across campus- Maintained security of hall desk and confidentiality of resident information

Madison, Wisconsin, United States

- Greeted patients and registered them promptly, professionally, and efficiently while maintaining confidentiality - Reviewed and updated the patient’s account to ensure it has accurate and current information- Answered phones and assisted patients with their needs and answered their questions- Scheduled patients and organized providers’ schedules to their liking- Ensured that all paperwork was sent to the appropriate departments and communicated professionally with other departments

Greater Los Angeles Area

- Worked with the Client Relations, Owner Services, and In-Flight Services teams to organize and implement projects to help improve the company’s customer service and client experience- Successfully implemented the company’s first composting program and comprehensive domestic and international catering guides- Filed and organized customer information and their preferences during flights so all departments had access- Completed personal assistant tasks for the company’s Chief Experience Officer

Forest Lake, Minnesota

- Provided excellent customer service and crafted drinks according to Starbucks's high standards.

Forest Lake, Minnesota

- Assisted servers in delivering food, filling waters, bussing tables, and provided excellent service.

Bachelor Of Science - Bs, Life Sciences Communication

Activities and Societies: PRSSA and Bucky PRConcentration in Marketing. Minor in Entrepreneurship.

Education record

Activities and Societies: Student Council, National Honor Society Officer, Link LeaderGraduated top 5% of a 500 person class