Brooke Maxson-Franklin Cspo, Pac, Product Analyst
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Brooke Maxson-Franklin Cspo, Pac, Product Analyst Email & Phone Number

A Project Analyst, Senior Product Analyst, Product Owner, Product Experience roles at Vestcom
Location: United States, United States, United States 7 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Vestcom
Role
A Project Analyst, Senior Product Analyst, Product Owner, Product Experience roles
Location
United States, United States, United States
Company size
512 employees

Who is Brooke Maxson-Franklin Cspo, Pac, Product Analyst? Overview

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Quick answer

Brooke Maxson-Franklin Cspo, Pac, Product Analyst is listed as A Project Analyst, Senior Product Analyst, Product Owner, Product Experience roles at Vestcom, a company with 512 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Brooke Maxson-Franklin Cspo, Pac, Product Analyst.

Brooke Maxson-Franklin Cspo, Pac, Product Analyst previously worked as Project Analyst at Vestcom and Product Analyst at Re/Max. Brooke Maxson-Franklin Cspo, Pac, Product Analyst holds High School Diploma from Rangeview High School.

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Email format at Vestcom

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Vestcom

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Profile bio

About Brooke Maxson-Franklin Cspo, Pac, Product Analyst

I have over 10 years of experience working with consumers in a number of industries. In my previous role as a product analyst with RE/MAX Headquarters in Denver, i worked with a cross-functional team of seven, building unique products that are helping stakeholders achieve more in their business! I'm deeply passionate about communicating the needs of stakeholders to product teams and assisting support teams in the best way to provide feedback and answers back to our stakeholders. Previously, I worked within the RE/MAX Product Support team, improving the teams product knowledge to better service our customer and handling escalated cases to ensure the best customer experience possible. If you catch me outside of work, I'm a big reader, and love to enjoying a good book with a cup of coffee or some good food!Competencies: Microsoft Office (Excel, Word, PowerPoint)C Salesforce, Zendesk, Cisco, Atlassian, JIRA Graph QL

Current workplace

Brooke Maxson-Franklin Cspo, Pac, Product Analyst's current company

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Vestcom
Vestcom
A Project Analyst, Senior Product Analyst, Product Owner, Product Experience roles
little rock, arkansas, united states
Website
vestcom.com
Employees
512
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7 roles · 9 years

Brooke Maxson-Franklin Cspo, Pac, Product Analyst work experience

A career timeline built from the work history available for this profile.

Project Analyst

Current
Vestcom
May 2023 - Present

Product Analyst

Re/Max

Denver, Colorado, United States

Worked with a team of Product Analysts to help drive the product roadmap across five different RE/MAXProducts.Delivered data-driven insights to Product Owners and Managers to help inform decisions on feature backlog andbug priority, resulting in a more efficient use of resources.Successfully led implementation of new Idea Portal, configuring product portal.

Nov 2020 - May 2023

Product Support Tier 2

Re/Max

Denver, Colorado, United States

  • Maintained quality assurance for Tier 1 escalations and enhancement requests
  • Served as a company expert in multiple RE/MAX products and services
  • Successfully prepared statistical reports to measure product/vendor health
  • Managed cross-team communication to ensure product initiatives and customer experience were aligned
  • Successfully developed and implemented a new education program for the support team which resulted in a 25% reduction in support cases.
2019 - 2020 ~1 yr

Product Support Supervisor

Re/Max Llc

Denver, Colorado, United States

Maintained quality assurance for Tier 1 escalations and enhancement requestsServed as company expert in multiple RE/MAX products and servicesSuccessfully prepared statistical reports to measure product/vendor healthManaged cross-team communication to ensure product initiatives and customer experience were alignedSuccessfully developed and implemented a new.

2018 - 2019 ~1 yr

Product Support Tier 1

Re/Max

Denver, Colorado, United States

  • Primarily answered incoming calls and email inquiries, and resolved over 400 queries in a day while maintaining an average success rate of 95%.
  • Relayed complex problem scenarios to Tier 2 for resolution promptly, escalating 70% of cases within 15 minutes resulting in decreased customer wait times by 25%.
2017 - 2018 ~1 yr

Customer Service Representative

Dish Network

Littleton, Colorado, United States

Answered an average of 150 calls per dayExceeded monthly customer satisfaction goals by an average of 5%, with a peak of 10%Successfully resolved 85% of customer concerns on the first call

Mar 2016 - May 2017
Team & coworkers

Colleagues at Vestcom

Other employees you can reach at vestcom.com. View company contacts for 512 employees →

UW Useta Workatvestcom Useta Workatvestcom Colleague at VestcomPhoenix, Arizona, United States, United States View → TH Tim Hoette Tim Hoette Colleague at VestcomFlorissant, Missouri, United States, United States View → CE Chandra Eisley Chandra Eisley Colleague at VestcomGarland, Texas, United States, United States View → VM Vicki Moore Vicki Moore Colleague at VestcomLittle Rock, Arkansas, United States, United States View → JS Jonathan Smith Jonathan Smith Colleague at VestcomLittle Rock, Arkansas, United States, United States View → OH Otis Harris Otis Harris Colleague at VestcomAtlanta Metropolitan Area, United States View → AM Aaron Moultrie Aaron Moultrie Colleague at VestcomPhiladelphia, Pennsylvania, United States, United States View → AS Amy Sterling Amy Sterling Colleague at VestcomLake St Louis, Missouri, United States, United States View → AB Ashley Brodehl Ashley Brodehl Colleague at VestcomIndianapolis, Indiana, United States, United States View → JK Jason Kirk Jason Kirk Colleague at VestcomLittle Rock, Arkansas, United States, United States View →
1 education record

Brooke Maxson-Franklin Cspo, Pac, Product Analyst education

  • Rangeview High School
    Rangeview High School
    High School Diploma
FAQ

Frequently asked questions about Brooke Maxson-Franklin Cspo, Pac, Product Analyst

Quick answers generated from the profile data available on this page.

What company does Brooke Maxson-Franklin Cspo, Pac, Product Analyst work for?

Brooke Maxson-Franklin Cspo, Pac, Product Analyst works for Vestcom.

What is Brooke Maxson-Franklin Cspo, Pac, Product Analyst's role at Vestcom?

Brooke Maxson-Franklin Cspo, Pac, Product Analyst is listed as A Project Analyst, Senior Product Analyst, Product Owner, Product Experience roles at Vestcom.

Where is Brooke Maxson-Franklin Cspo, Pac, Product Analyst based?

Brooke Maxson-Franklin Cspo, Pac, Product Analyst is based in United States, United States, United States while working with Vestcom.

What companies has Brooke Maxson-Franklin Cspo, Pac, Product Analyst worked for?

Brooke Maxson-Franklin Cspo, Pac, Product Analyst has worked for Vestcom, Re/Max, Re/Max Llc, Dish Network, and Farmers Insurance.

Who are Brooke Maxson-Franklin Cspo, Pac, Product Analyst's colleagues at Vestcom?

Brooke Maxson-Franklin Cspo, Pac, Product Analyst's colleagues at Vestcom include Useta Workatvestcom, Tim Hoette, Chandra Eisley, Vicki Moore, and Jonathan Smith.

How can I contact Brooke Maxson-Franklin Cspo, Pac, Product Analyst?

You can use AeroLeads to view verified contact signals for Brooke Maxson-Franklin Cspo, Pac, Product Analyst at Vestcom, including work email, phone, and LinkedIn data when available.

What schools did Brooke Maxson-Franklin Cspo, Pac, Product Analyst attend?

Brooke Maxson-Franklin Cspo, Pac, Product Analyst holds High School Diploma from Rangeview High School.

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