- Cultivate working relationships with clients at every phase of an account lifecycle, spanning first inquiries, fielding phone calls, and daily reception of guests- As an on-site point of contact, liaise between internal teams and external stakeholders using discretion, especially in high-touch situations- Real-time and proactive problem-solving for both long- and short-term projects, focused on finding win-win solutions, implementing lessons from past experiences, and strengthening connections with internal and external contacts alike- Co-lead working groups to improve internal processes, including a revamp of UOVO's Staff Art Show which improved digital organization, accessibility of guidelines and materials, and has allowed the event to be implemented nationally- Coordinate ordering, delivery, and budget coding logistics for office supplies, staff snacks, and client snacks at 2 facilities

- Seamlessly adapt to a variety of teaching environments on an hourly basis, ranging from one-on-one lessons to classes of 15+ students, and from absolute beginners to intermediate-advanced students with multiple years of experience - Communicate concisely, creatively, flexibly, and empathetically, by attuning to learning needs and adjusting to events in real-time - Analyze nuances of student movement and provide in-the-moment feedback that nurtures individual short- and long-term goals while conveying foundational best practices

- Triaged a schedule of 5-10 appointments per day for a single practitioner, adjusting as necessary for emergencies and unforeseen difficulties with treatment- Fielded phone inquiries, ensuring that accurate and complete information was collected for all patients regarding emergencies, verifying insurance, and coordinating care with other practices- Oversaw office operations by reconciling monthly and backlogged bills from 15+ vendors, ordering supplies, and organizing storage spaces

- Created and managed marketing campaigns across an array of digital platforms (Wix, Facebook, Instagram)- Facilitated administrative support, including research, planning, and branding, for the founder- Established customer relations and consistently met sales goals at a weekly flea market

- Fielded inquiries that led to customer, community, and professional relationships that have lasted for almost a decade - Managed schedule for a fleet of 7 aircraft and 11 flight instructors while maintaining an exceptional safety record through the tracking of federal regulations, weather minimums, and other safety concerns - Minimized clerical errors by developing a personal flow pattern for data input, seeking out best practices, and identifying discrepancies to managers - Was trusted by the special projects manager to conduct research, provide organizational support for projects, and be a point person for community outreach

- Soothed client anxiety while developing confidence by fielding questions with patience and researching information outside of my knowledge base - After observing the office workflow, reorganized the filing system to improve both the security and efficiency of storing client documents and transferring them to the tax preparers - Maintained a schedule and office space for 15 team members by leveraging quiet moments to complete administrative tasks and adapting to sudden rushes in business

- Created, scheduled, and maintained daily social media posts to highlight the organization’s work - Utilized Facebook, Instagram, Twitter, and HootSuite interfaces - Assisted flight coordination team with phone calls to pilots, creation of fliers, outreach event planning and execution, and other miscellaneous duties