Brooke Tate Email & Phone Number

Wichita, Kansas, United States

Wichita, Kansas

Gardner, Kansas, United States

Overland Park, Ks

Kansas City, Kansas

-Responsible for taking inbound phone calls from Cerner Associates, Clients, Patients, and Customers to troubleshoot issues with the patient portal and wellness systems-Responsible for making outbound calls to customers and patients when their issue is resolved-Utilize Cerner troubleshooting tools, knowledge bases, and resources to achieve first contact resolutions-Tier 2 Wellness Backlog – liaison between Wellness Coordinators and Consumer Care Associates to fix issues that were not first contact resolutions-Maintain support and training documentation-Create and implement an employee morale boosting campaign for the team-Responsible for data scrubbing and site collaboration, resulting in the implementation of the patient portal account creation process-Reduce call volume by identifying issues within the portal and collaborating with management, as well as clients

Wichita, Kansas

-Enter cash receipts and invoices, file invoices-Reconcile credit card charges, bank statements, and bookstore reports/receipts-Assist the accountant with monthly financial statements and preparing for the annual audit-Provide excellent customer service to internal and external clients and answer the telephone-Assist in training one of the new student employees-Learn all aspects of the department, including Accounts Payable, Cashier, Accounts Receivable, and Accounting - full cycle

Pratt, Ks

(Summers) -Supervise staff of 15-Count the money for the pool and concession stand every day-Schedule, fill out time cards, organize swimming lessons, cashier-Ensure patron safety, teach swimming lessons, maintain pool cleanliness and chemicals-Stay up to date on certifications-Provide excellent customer service and resolve issues for and between customers