Brooke M. Email & Phone Number

Appleton, Wi, Us

1. Proven ability to answer inquires via phone calls, emails, and chats in a timely and professional manner.Ability to handle two chats at one time and still provide superior customer care.2. Successfully and accurately understand requests and questions from applicants and clients. Researchthe customer's requests and provide updates and solutions in a timely manner via phone, email, or chat.3. Experience with using multiple screens and multiple programs and software to successfully andaccurately assist clients and applicants. Ability to work well under pressure and prioritize requests in atimely fashion. Works well solo and working as a team.4. Proven ability to de-escalate upset clients and applicants. If needed, escalate issues to proper team.Follow up with clients and applicants as needed to ensure needs and requests are completed.5. Be a team player to teammates and assist teammates with questions that may come up. Ability to train and educate teammates.

1. Greet customers within 2 minutes of entering the resturant. Upsell drink menu and offer suggestionsbased on interactions with customers.2. Successfully and accurately input orders in computer system and ensure drinks and food are deliveredin a timely and orderly fashion. Ability to handle cash and credit card transaction correctly.3. Ensure guests are highly satisfied with dine in experience. Involve a manager immediately whenissues arise.4. Prove ability to multi-task, work well under pressure, and work as a team. Works well with a teamand solo.5. Ability to be flexible and offer job skills in different areas of restaurant.6. Ability to work large groups (20 or more customers) on the main floor and large parties (60 or morecustomers) for parties. Proven ability to work well under pressure and work accurately and efficiently.

1. Warmly and enthusiastically, answer inbound calls from members, plan holders, brokers, and sales.2. With proper authentication, probing questions, and proper use of a company provided call flow,properly identify the callers questions and issues. Critical thinking, quick problem solving, and showingempathy to build relationships with callers.3. Provide and promote use of online website. Assist callers with setting up profiles, website navigation,and technical issues.4. Proven ability to adapt to change, accept feedback to enhance my knowledge and skills, and abilityto self serve while working at home.

1. Warmly and enthusiastically answer incoming calls and gather caller’s information2. Assist members with questions regarding their short term disability benefits, advise of checkinformation, and gather new information to extend their claim. Use of active listening ears, empathy,and multi-tasking is crucial to complete tasks3. If applicable, reach out to members employers, doctors, or other medical providers to obtain medicalinformation to support their claim. Reaching out is done by phone, fax, or secure email4. Pay close attention to detail, handle call volume, and average handle time. Accept feedback frommembers, co workers, and managers on how to improve work flow to make members experience a great one.

Associate'S Degree, Child Care

High School Diploma

Bachelor'S Degree, Organizational Leadership