Brooke Murphy Email and Phone Number

Drove revenue growth from $13M to $36M through operational improvements and strategic process optimization● Manage comprehensive operations handling 5,000+ active claims while leading a team of 16 staff members● Revolutionized screening process through custom software development and strategic outsourcing, significantly reducing operational costs while maintaining quality● Provide direct support to 2 attorneys, streamlining case management workflow and improving processing efficiency● Led complete departmental reorganization, optimizing talent allocation and reducing overhead while improving operational effectiveness● Oversee full-cycle operations including talent acquisition, client retention, and vendor management