- Regularly communicate with patients to schedule appointments, answer their questions regarding procedure preparation or insurance authorization, and update patients on their claim/authorization status.- Investigate procedure denials from the insurance companies and provide any required documentation to resolve the issue.- Work closely with the clinical team to ensure all treatment plans are properly documented for a smoother pre-authorization process.- Continuously ask questions of the physicians and clinic staff to ensure all assigned tasks are completed accurately and correctly – understanding that a small error on my part could have a big impact on someone’s quality of life.- Research patient options for scheduling conflicts, alternate facility usage, referral requirements, or other blockers preventing pre-authorization by the insurance company.

- Monitored the facility phone lines, online chat account (Jabber), and email to respond to any questions from patients, partnered facilities/services, or internal team members. - Connected with physicians to resolve any schedule challenges/conflicts, being sure to understand the immediacy of the procedure. - Reviewed the appointment schedule before assigning new appointments–verifying if any patient request can be accommodated.- Regularly monitored the appointment schedule to flag any required services for the patient then worked with internal or external resources to arrange those services.- Resolved patient document errors by filling in any holes and then reaching out to the patient for additional details when necessary.

•Provided exemplary customer service, addressing inquiries and offering product recommendations, resulting in an increase in customer satisfaction scores.•Maintained a clean and organized store environment, ensuring a visually appealing and welcoming space that positively impacted customer perception and increased sales.•Actively recommended products based on customer needs and preferences, contributing to a growth in upselling and cross-selling metrics.•Consistently represented the brand's values and ethos, embodying its mission and vision in all customer interactions, fostering brand loyalty and trust.