Brooke Rankel Email and Phone Number

•Manage relationship between Asta Funding & 120+ attorney firms throughout the U.S. Accountable for over $24 billion dollars in assets. Ensure attorney network meeting contractual & compliance obligations while maximizing overall collections. •Responsible for market share distribution, goal setting, and weekly forecasting overall and by portfolio. •Craft & Dispense various reporting based on the collection, analysis, and distribution of data which measures performance. Data included, but not limited to following: MTD/MOM/YTD Collections, Collections vs. Goal/Forecast, Inventory Analysis/Reconciliation, Liquidation/Suit/Judgment Rates, Cost Expenditures to Goal/Forecast, SIF & NSF rates. •Maximize collections & inventory, by implementing various controls & strategies including updating/creating files w/more data points for better reporting capabilities, movement of dormant inventory, and constant review of internal policies & procedures to ensure they align w/the needs of Asta and the network.•Complete firm evaluations; entails overview of firm layouts/processes, summary of collections/performance, and action plans for firms deemed non-compliant, not meeting expectations, and or potential. •Create audit schedule based on contractual requirements, performance, and areas of potential and or risk. Assist with remote & on-site audits.•Conduct monthly performance calls. Areas reviewed include, but not limited to, the following: Collections overview including trends, changes in policies &procedures, state level issues, court decisions, & sharing of best practices amongst partners. •Attend industry conferences and trade shows to promote business and network with potential vendors, clients and servicers; includes on & off boarding of servicers/vendors. Complete due diligence review, participate in contract negotiations, and ensure all data files and other needed components are active and enacted prior to volume distribution/enactment of services.

•Managed relationship between TRAK & segment of their client base located throughout the U.S. Accountable for $10 billion dollars in assets while ensuring TRAK met their contractual, performance, financial, and compliance obligations for its client base. •Managed client services department responsible for executing all client deliverables & requests. Oversaw all critical processes including, but not limited to, the following: daily remittances, cost invoices, & statements. Generated and distributed forecasts, gross collections, maintenance & close/return files, along with inventory, performance, & judgment reports. Oversaw large pay process and corresponding charge backs to suppliers. •Completed transactional & account level reconciliations, in conjunction with movement of accounts in accordance with preferred client strategies of inventory management. This included generation and completion of client & internally driven recalls of accounts. •Identified & closed process gaps and drifts. Executed through implementation of new and enhanced processes combined with integration of programming updates and alterations. •Point of contact with clients to ensure best in class service delivered. Included preparation & delivery of agendas and or client decks for on-site visits and conference calls and ensuring support personnel had proper education and training. •Ambassador & escalation point for clients, internal departments, and TRAK’s supply chain. •Created and distributed communications regarding updates/changes to client policies internally and throughout the network.

•Created & implemented enhanced audit process to ensure firms compliant with TRAK, and their client’s policies & procedures. Ensured all client Service Level Agreements (SLA’s), and deadlines achieved while serving as main point of contact. •Managed audit group & performance team who executed internal & on-site audits for suppliers and supported audit requests from TRAK’s broad client base. •Oversaw critical processes including but not limited to the following: client on-site & remote audits, internally scheduled on-site & remote audits, 3rd party vendor audits, & phone monitoring of network collection calls. •Created audit schedule, tracker, & executive summaries, and remediation plans. Corrective Action Responses (CARS) produced from exceptions & outliers identified from each process. Ensured corrective actions taken and remediation plans implemented •Provided insight to performance group into collection activities which took place within the network, and identified areas of risk & improvement.•Managed relationship with 3rd party vendors who completed review of physical data and security at each supplier’s location. Included scheduling of initial visit, follow -up for completion, and executed remediation plans. Responsible for invoicing of suppliers, and reimbursement to vendors. •Reviewed & scored segment of collection calls for compliance, risk potential, & opportunity. Results circulated internally, and to TRAK’s client base. Required knowledge of F.D.C.P.A., federal and state collection laws.

•Managed relationship between TRAK & segment of their attorney firms throughout the U.S. Accountable for over $4 billion dollars in assets. Ensured firms met contractual & compliance obligations while maximizing overall collections for TRAK and their clients. •Responsible for market share distribution, goal setting, and weekly projections/forecast roll-up overall, and by client. •Completed on-site visits, audits, and monthly performance calls. Areas reviewed included, but were not limited to, the following: TRAK work standards, client procedures, & sharing of best practices amongst partners. •Firm processes disseminated; looking for areas opportunity, improvement, & growth potential. Action plans put into place for firms who were non-compliant, meeting expectations, and or potential. •Crafted & dispensed reporting based on the collection, analysis, and distribution of data which measures performance. Data included, but not limited to following: MTD Collections, MOM Collections, YTD Collections, Collections to Goal, Collections to Forecast, Open Inventory, Liquidation/Suit/Judgment Rates,