With over 20 years of experience in quality assurance and food safety, I am a leader who thrives on building strong teams and systems to exceed company objectives and product quality standards, and delight customers. I have a proven track record of creating and improving quality programs; achieving and maintaining industry certifications; and reducing customer complaints in consumer-packaged goods and retail operations.My history of exceeding business objectives includes:• At Starbucks, I was able to attain and maintain the lowest customer complaint rate across all food categories from 2017 (tracking and trending launch) through 2019. I did this while also reducing complaints in a key food safety category by 30% through leading a continuous improvement project across Bakery supplier facilities.• At East West Tea, I lead the facility team to achieve 21 CFR 111 certification, protecting 15% of our sales revenue.• I have a demonstrated history of reducing costs while maintaining exceptional food quality and food safety programs and cut 40% of our microbiological testing costs at Roskam Baking Company and recommended a reduction in dedicated staffing for Starbucks Bakery North America in the Quality department by 50%.