Brooke Ryan Email & Phone Number

The Woodlands, Texas, United States

The Woodlands, Texas, United States

Houston, Texas, United States

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Established new and successful office location with the most prestigious address in Houston, 1000 Main St.
• Resolved challenges associated with company services and client satisfaction.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Collaborated with subordinate managers to assess needs and optimize services.
• Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.

Dripping Springs, Texas, United States

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
• Supervised daily operations of hotel front desk in absence of manager.
• Advised housekeeping and maintenance staff to address and resolve building and room issues.
• Directed recreation activities such as archery and animal education.

San Marcos, Texas, United States

• Oversaw and organized the training of part time employees at the LBJ Parking Garage to ensure best customer service practices.
• Streamlined monetary deposits.
• Responsible for effective training of new hires.

San Marcos, Texas, United States

• Produced and distributed memos, newsletters and other forms of communication.
• Structured group meetings and volunteer events for the one of the largest conservation clubs at the university.
• Formulated emails and requests from speakers and sponsors.
• Gained knowledge in habitat restoration, water quality monitoring, and conservation practices

Bastrop, Texas, United States

• Educated and applied knowledge about local environments and the species to larger visiting groups Directed reptile education classes and taught about Texas reptiles and amphibians - Conducted Environmental.
• Supported outdoor recreation such as Adventure and Ropes courses, leading group hikes, kayak tips, and raft trips.

San Marcos, Texas, United States