Brooke Ryan Email & Phone Number

The Woodlands, Texas, United States

The Woodlands, Texas, United States

Houston, Texas, United States

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.• Established new and successful office location with the most prestigious address in Houston, 1000 Main St.• Resolved challenges associated with company services and client satisfaction.• Delivered positive customer experiences by implementing effective quality assurance practices.• Collaborated with subordinate managers to assess needs and optimize services.• Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.• Tracked and replenished inventory to maintain par levels.

Dripping Springs, Texas, United States

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.• Received incoming calls and coordinated with staff to fulfill customer requests.• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.• Supervised daily operations of hotel front desk in absence of manager.• Advised housekeeping and maintenance staff to address and resolve building and room issues.• Directed recreation activities such as archery and animal education.

San Marcos, Texas, United States

• Oversaw and organized the training of part time employees at the LBJ Parking Garage to ensure best customer service practices.• Streamlined monetary deposits.• Responsible for effective training of new hires.

San Marcos, Texas, United States

• Produced and distributed memos, newsletters and other forms of communication.• Structured group meetings and volunteer events for the one of the largest conservation clubs at the university.• Formulated emails and requests from speakers and sponsors.• Gained knowledge in habitat restoration, water quality monitoring, and conservation practices

Bastrop, Texas, United States

• Educated and applied knowledge about local environments and the species to larger visiting groups Directed reptile education classes and taught about Texas reptiles and amphibians - Conducted Environmental Interpretation hikes and kayak trips on the lower Colorado River.• Supported outdoor recreation such as Adventure and Ropes courses, leading group hikes, kayak tips, and raft trips.

San Marcos, Texas, United States