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Brooke is a highly experienced Change professional, focusing on cultural and behavioural change, with a passion for working with social purpose organisations to help them deliver greater impact. She has significant experience working in high-pressure environments within government agencies and not-for-profit organisations in aged care, health and children's services.A Prosci accredited Change Practitioner, and currently studying a Master of Business Psychology, Brooke is fluent in engaging executive management, industry and other stakeholders, alongside building community. She leads change with a focus on aligning people to a central vision, using storytelling to develop understanding and empathy, and and creating highly engaged teams that successfully deliver business led, and business owned change.Brooke has also worked extensively in customer experience design, journey mapping, human centered design principles, strategic management, project management and innovation. SKILLS◆ Change management◆ Not for profit management◆ Cultural and behavioural change◆ Organisation design◆ Project management◆ Human centered design◆ Innovation methodology◆ Stakeholder management◆ Executive engagement◆ Community development◆ Impact measurement◆ Customer experience design◆ Empathy and journey mapping◆ Event management◆ Design thinking◆ Public speaking◆ Storytelling
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Change ManagerAnzBrisbane, Qld, Au -
Change LeadMulticap Limited Mar 2022 - PresentBrisbane, Queensland, AustraliaResponsible for all Change Management activities to support 2400 employees transition to a new Time and Attendance, Rostering, HR and Payroll system.* Performing Impact Assessments, Stakeholder Analysis, Employee Persona development to support change management planning* Development and delivery Comms and Engagement Plans, including workshops, interactive tools, team meetings, presentations * Storytelling and active tools to support managers and team members recognise the required behavioural change required to make the system change successful* Development of human centred tools, resources and comms to support awareness, knowledge, learning and reinforcement * Stakeholder management and resistance management activities with the Project Manager and Sponsor* Supporting training and development of materials to ensure impacted users have the tools and supports to be successful* Executing Business readiness activities pre Go-Live and planning and executing the post Go-Live support model -
Organisational Change ManagerBrisbane City Council Mar 2021 - Dec 2021Brisbane, Queensland, AustraliaKey responsibilities:* Providing high quality and timely change, culture and project advice and stakeholder management support for Divisional partners* Helping stakeholders undertake and action plan based on Culture Pulse survey results* Leading workshops, sharing knowledge and facilitating training of teams in design thinking, problem solving and change management -
Organisational Change ManagerUnitingcare Queensland Jul 2020 - Feb 2021Successful co-ordination, delivery and embedding of change across UnitingCare by: * Forming relationships and collaboration with stakeholders in business areas* Identifying opportunities to provide support, coaching, mentoring and advice* Planning, delivery and embedding change activities with business partners * Setting and measuring success metrics and sharing learningsSupport the delivery of an Enterprise approach to managing and delivering change through knowledge management and transfer through the: * Development, testing and development of a refined knowledge bank of change management tools and resources accessible to UnitingCare employees* Development of UnitingCare's Guide to Managing Change* Formalisation of Change Management knowledge uplift training package* Development of Employee Experience tools for user engagement and testing -
Change Lead, Engagement (Customer Experience & Innovation)Unitingcare Queensland Aug 2018 - Jul 2020Brisbane, Queensland, AustraliaResponsible for the execution of fast moving projects launched from the Customer Experience & Innovation department by understanding, equipping, and supporting employees through cultural and behavioural change, engaging executive leaders and managing the path for successful implementation.◆ Designing and redefining of the CX and Innovation team change management and stakeholder engagement strategies.◆ Building enthusiasm for design thinking, innovation and customer experience in a large organisation compromised of many thousands of geographically distributed staff.◆ Designing and utilising storytelling to capture the hearts, minds, and imaginations of employees and demonstrate the value a human-centred design.◆ Driving awareness, engagement and scaled adoption of team outputs to deliver maximum impact and change in service delivery.◆ Utilising human centred design tools to support develop greater understanding of aged care customers of today and tomorrow.◆ Providing advice and coaching to enable team and Service Delivery arms to build their change management, communication and change capability to support implementation success.◆ Collaborating with Enterprise Change, 2030 Program Office and People and Culture team to drive organisational change. ◆ Project managing initiatives to deliver improved customer experiences as part of the 2030 Program office.
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Project ManagerUnitingcare Queensland Sep 2013 - Aug 2018Brisbane, Queensland, Australia◆ Project managed the development and endorsement of UnitingCare's Innovation Strategy & first 100 days of the approved and newly formed Innovation function◆ Piloting a Home Care Package Concierge and Advisory service to support an increasingly consumer-driven aged care industry post February 2017 industry reforms◆ Designed and developed joint processes to better support a person’s end-of-life care wishes.◆ Led a trial of Nurse practitioner-led community based palliative care service to provide people with greater choice in where they receive end of life care.◆ Developed and implemented an evaluation of Blue Care’s Tailor Made Palliative Care Program.◆ Supported the Customer stream lead in the Community Business Optimisation Project to design a service model that met customer needs and expectations.◆ Provided overall management of Blue Care’s fee for service project to develop a new revenue stream in the rapidly changing aged care sector.◆ Team leadership and overall project management including managing project plans and budgets and conducting governance, research and reporting requirements.◆ Oversaw reporting, stakeholder engagement and effective project documentation.◆ Managed stakeholder relationships including the Executive teams from Blue Care and Uniting Care Health.
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Area ManagerCamp Quality Aug 2008 - Jun 2012Brisbane, Queensland, AustraliaResponsible for both program delivery and fundraising/event management of recreation, education, hospital and financial support programs within the South Queensland region, leading a team of staff and more than 200 volunteers. ◆ Managed a team to deliver Camp Quality’s Programs and Fundraising activities.◆ Developed and implemented local strategic plan consistent with national organisation priorities.◆ Managed revenue budget which involved management of multiple revenue streams.◆ Ensured ongoing effectiveness, financial viability, governance and best business practices.◆ Implemented strategic fundraising campaigns to maximise opportunities for government, community, corporate and industry fundraising.◆ Planned and delivered fundraising events in conjunction with the Fundraising Coordinator.◆ Managed relationships with major corporate partners and supporters.◆ Represented Camp Quality at Fundraising events, giving speeches and meeting attendees to develop donor relationships and financial support.◆ Oversaw Recreation, Education, Hospital and Family Support Programs meeting the needs of children and families and delivered on time and within budget.◆ Monitored and evaluated programs to ensure all camper & family needs were met on recreation programs. -
Program CoordinatorCamp Quality Aug 2007 - Aug 2008Brisbane, Queensland, Australia◆ Coordinated recreation program, delivery and evaluation in accordance with national frameworks and program models.◆ Developed an annual schedule of camps and recreational activities.◆ Facilitated volunteer learning & development including training days.◆ Planned, organized and delivered recreation programs.◆ Managed external service and activity providers to deliver requirements.◆ Ensured all recreational programs were implemented within set budgets and timeframes.◆ Completed Risk Assessments for all activities undertaken on all recreational programs and manage risks accordingly.
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Senior Policy OfficerQueensland Health Apr 2006 - Aug 2007Brisbane, Queensland, Australia◆ Detailed research and analysis, including costings, to inform and assist policy processes on various State development and health policy issues.◆ Represented the department at cross-agency meetings and preparing and coordinating briefing for senior executive committees and working groups.◆ Prepared submissions, briefing notes and correspondence to provide high-level, timely and accurate policy advice to senior executive and minister. -
Managment Information OfficerLondon Borough Of Ealing Jul 2004 - Feb 2006Ealing, England, United Kingdom◆ Produced monthly performance reports to inform strategic policy and planning processes for Senior Management.◆ Undertook continuous performance monitoring and forecasting support for Senior Management to ensure achievement of end-of-year targets.◆ Participated in cross-Council working parties to monitor performance and identify solutions to policy and procedural problems. -
Policy AnalystCommonwealth Treasury Feb 2002 - Mar 2004Canberra, Australian Capital Territory, Australia◆ Prepared policy advice and recommendations in final reports, day-to-day briefings, press releases, and ministerial meetings briefs.◆ Analysed data, government reports and industry data to formulate public policy recommendations for ministerial approval.◆ Drafted to final standard public policy discussion papers and final reports for ministerial release. ◆ Managed external stakeholder consultation processes to gather qualitative data when conducting public policy processes.
Brooke Scutt Skills
Brooke Scutt Education Details
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Master Of Business Psychology -
Business/Managerial Economics -
Graduate Certificate In International And Economic Development -
Australian College Of Project ManagementProject Management
Frequently Asked Questions about Brooke Scutt
What company does Brooke Scutt work for?
Brooke Scutt works for Anz
What is Brooke Scutt's role at the current company?
Brooke Scutt's current role is Change Manager.
What is Brooke Scutt's email address?
Brooke Scutt's email address is b.****@****.org.au
What schools did Brooke Scutt attend?
Brooke Scutt attended University Of Newcastle, The University Of Queensland, The Australian National University, Australian College Of Project Management.
What skills is Brooke Scutt known for?
Brooke Scutt has skills like Program Management, Policy Analysis, Project Management, Event Management, Project Delivery, Staff Management, Sponsorship, Marketing Communications, Strategic Planning, Account Management, Stakeholder Engagement, Business Development.
Who are Brooke Scutt's colleagues?
Brooke Scutt's colleagues are Gopalakrishnan Aji, Jay Hawkins, Kere Pikia, Xyrus Inriko Pujanes, Audrey Cayetano, Shane Smith, Rich Andrew.
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Brooke Scutt
Performance Coach | Speaker & Trainer | Real Estate Brokerage Growth ConsultantNewport News, Va4gmail.com, buypeninsula.net, buypeninsula.com, remax.net3 +175787XXXXX
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