Designed, implemented and oversaw projects and their associated budgets as directed by Executive Leadership. Reported project status to key stakeholders. Worked with third parties and across multiple divisions and departments during the project planning and implementation process.** Prepared and implemented plan to transition panelists payments from checks to digital options which reduced costs and improved efficiency and customer satisfaction.** Designed the process for website live chat to improve communication between panelists and clinics.** Designed training program, materials and SOPs for new Clinical Trial Management System (CTMS).** Prepared plans, managed budget and identified staff for client tradeshows and panelist events.

Built a 15-year career of accomplishment and promotion for the world's leading inspection, verification and certification company specialized in evaluating and testing new skincare, cosmetics, and personal care products for global beauty brand partners.Provided Executive Level leadership in managing and directing daily activities of Panelist Marketing Department and the Panelist Recruiting Department, supervised two marketing coordinators and 18 indirect reports to recruit, prospect, and sign up panelist to meet the project demands for each study. Guided the development of marketing collateral and assets, including website enhancements used to attract, recruit, and retain new and current panelists. Interfaced with study stakeholders to identify number of panelists needed for each study. Managed marketing and recruiting budgets and update/maintain website daily. Trained marketing and recruiting staff to exceed all expectations. Ran/presented metrics to leadership.** Credited for enhancing panelist experience by streamlining entire journey from end to end, creating positive outcome.** Drove process to create new SOPs and implemented training programs to increase marketing department effectiveness. ** Built and fostered relationships with external marketing agencies and trained/prepared sales team for tradeshows.** Designed, created, and implemented Ambassador program.** Hand-picked by Senior Leadership to create and execute new marketing strategies for a new clinical site.** Played key role in improving the panelist database by increasing diversity and implementing panelist referral program.

Interfaced with global and affiliate labs to plan and coordinate the development of marketing campaigns for annual tradeshow events for the Cosmetics & Hygiene division. Supervised the creation of marketing collateral, including power point presentations, ads, flyers, leaflets, brochures, posters and booth graphics and digital advertising banners. Established strong relationships with external sources/agencies to create digital and print marketing collateral used to increase the divisions brand awareness. Coordinated the writing of whitepapers and expert articles for the company website, industry magazines and regulatory news. Monitored and tracked campaign data and performance metrics, reported achieved advertising goals to Marketing Leadership.** Successfully generated leads for global/local sales teams by expanding SGS visibility across all social media channels.** Established strong relations with industry associations, attended events/exhibitions with new players and publications.** Played critical role in creating digital and print marketing collateral for website, emails, webinars, and social media.** Drove process to organize/coordinate execution of more promotional webinars in the divisions history.

Assisted in designing client specific clinical studies that promoted new services to current and prospective clients; prepared sales team for tradeshows; provided project management for studies conducted at testing facilities in the United States, South Korea, and India; oversaw execution of 50 program audits by clients and regulatory officials; implemented CRM system; drove process to expand international testing capabilities in South Korea and India.

Oversaw all clinic operations at Carrollton, Colorado Springs, and Japan research sites, including training teams, reviewing study documents, writing SOPs, implementing quality procedures, and coordinating and writing study protocols; established quality procedures for review of study protocols and statistical results and coordinated submissions of data to ethical review boards; prepared for client and regulatory official audits; reduced study deviations by 20% and improved on-time delivery of study protocols, statistical results, and clinical study reports to clients.

Re-established in-house testing lab for human clinical trials; served as principle liaison between clinical testing, microbiology, personal care product and quality assurance business units; and coordinated two clinical trials per week. ** Prepared for and executed clinical trials for personal care products according to protocol and regulatory requirements.** Created Case Report Forms for all studies.** Trained clinical staff.** Performed protocol specific duties including maintaining Trial Master File, creating case report forms, consenting, recording clinical data and subject medical history, performing instrumentation, performing ethical review board submissions, recording AE and SAE, performing test material accountability, and resolving queries.** Conducted data entry and analysis of clinical data.

During this program, my first rotation was in the Clinical Reports Department as the Assistant Clinical Reports Coordinator, my second rotation was as a Quality Assurance Monitor and my third rotation was as the Clinical Reports Coordinator.