Brooke Thomas Email & Phone Number

Dallas-Fort Worth Metroplex

I grew a business from a seed. A simple need in a community where big box said no.

Dashboards, Vendor management, QBR,MBR, P&MPrint and Mail Managemento Ensuring all outbound processes are HIPPA complianto Automating physical mail and email delivery processo Vendor POC for new opportunities, solutions and reportingo Performed vendor site visitsLockbox Managemento Create quality control procedures for commercial Remittanceo POC for technical implementations of all Lockbox issues, UAT, FTPo Managed bank relationships for commercial payment files and EFTs via FTPo Cost saving, reduction, managemento Recovered over $5 million in recoveries due to misplaced, stale dated, bad dataImaging and Indexing Solutionso Inbound document solutions to eliminate paper/ migrate to electronico Images were available via ImageNowo FTP Protocol modification and automationIntroduced/ Implemented dashboard reporting that provides a visual for trends in the daily operationo Pivots tableso Chartso Buttonso SlicersAssist in compliance with appropriate legal, regulatory and procedure requirements for both the organization, patient and vendors.o Named Compliance Champion 2018Assist in the measurement of vendor performance and report to Executives

Team Lead Operations Support

Project managementTeam GuidenceProgrammingSQLIT interactionProcess ImprovementEmployee EngagementShare PointConnectUsTriage ReviewsDocument Creation and Management• Manages the end-to-end macro posting reconciliation of all incoming claims data, cost avoidance and program integrityCreates and maintains quality control procedures for master data file reporting delivered to clientsCoordinates and leads multiple projects simultaneously in a fast paced and technical environment to meet deadlinesAnalyzes AR data, creates business requirements, directs IT group on AS/400 mainframe systems edits and programmingAbility to stream line processes, protocols, runs month end reports for commercial and government client billingBalances AR and reconciles daily receivables from macro claims posting processTriage the internal issue/request Connect UsRecover failed electronic filesProcess ImprovementPrvcont Abends-ProgrammingProduct Required Documents Management(PRD)Standard Operating Procedures management(SOP)Manage the Departments Document Resource Library• Act as escalation point to a small teamCollaborate with Quality and Business Optimization to eliminate defectsDaily/Weekly touch point calls with Operations VendorCreate Weekly/Monthly Invoices to deliver to out ClientsEmployee Engagement tacticsValidate and submit files for Replacement ChecksMeet with IT on Weekly Basis to determine improvements and work through outstanding tracksVendor Management and reviewSharepoint- Work Force Management, implements new processes

Accounting clerk