Brooke Wade work email
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Brooke Wade personal email
TLDR: Here to help create the best CX processes around! 🌏 Passionate about optimising customer journeys specifically in international education and healthcare industries.🏥 Proven track record of delivering exceptional customer experiences by combining analytical insights with strategic problem-solving skills.💡 Adept at identifying pain points, implementing innovative solutions, and streamlining processes to enhance customer satisfaction and drive business growth.🎯 Specialised in leveraging data-driven insights to develop customer-centric strategies that align with organisational goals and maximize ROI.🌟 Skilled in cross-functional collaboration, successfully bridging the gap between technical teams and end-users to ensure seamless adoption and utilisation of healthcare technology solutions.🔍 Passionate about continuous learning and staying at the forefront of industry trends, always seeking opportunities to further develop my skills and knowledge.🌐 Committed to fostering positive relationships with clients and stakeholders, cultivating trust and loyalty by consistently delivering exceptional customer service.Let's connect and explore ways we can revolutionise customer experiences in healthcare technology and beyond!
Cyberwell
View- Website:
- well.company/cyberwell
- Employees:
- 35
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Customer Success ManagerCyberwellKitchener, On, Ca
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Director Of OperationsAdracare - A Well Health Company (Tsx:Well) Jan 2024 - PresentToronto, Ontario, Canada- Lead strategic planning and execution to align operations with organizational objectives.- Lead and manage the operations teams, fostering accountability and driving performance.- Optimize processes and workflows to enhance efficiency and productivity across the organization.- Allocate resources effectively and manage costs to support operational needs.- Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.- Assess and manage risks to minimize disruptions and ensure business continuity.- Collaborate with cross-functional teams to align operational activities with overall business goals.- Ensure compliance with regulatory requirements and maintaining high-quality standards. -
Manager, Customer ExperienceAdracare - A Well Health Company (Tsx:Well) Oct 2022 - Dec 2023Toronto, Ontario, Canada- Oversee the end-to-end customer experience strategy and execution.- Develop and lead a customer-centric team, setting clear goals and expectations.- Identify opportunities to enhance the customer journey and increase retention.- Lead efforts to create and maintain a comprehensive knowledge base for customers.- Manage escalated customer issues and ensure timely resolution.- Develop and implement customer training and education programs.- Analyze data and trends to inform decision-making and strategy.
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Senior Onboarding And Customer Experience SpecialistAdracare - A Well Health Company (Tsx:Well) Mar 2022 - Oct 2022Toronto, Ontario, Canada- Lead and oversee onboarding for new customers.- Develop and refine onboarding processes to enhance efficiency.- Provide personalized training and ongoing support to customers.- Serve as the primary point of contact for customer inquiries and issues.- Identify customer needs and proactively offer tailored solutions.- Create and deliver training materials and resources for customers.- Mentor and train junior team members.
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Implementation And Support SpecialistAdracare - A Well Health Company (Tsx:Well) Dec 2021 - Mar 2022Toronto, Ontario, Canada- Spearhead client implementation projects.- Provide hands-on training and support to clients during onboarding.- Troubleshoot technical issues and ensure timely resolutions.- Collaborate with cross-functional teams to meet client needs.- Customize software configurations to align with client requirements.- Manage client relationships and ensure high levels of satisfaction.- Develop and maintain detailed documentation for clients.- Analyze data to identify trends and offer proactive solutions.
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Partner Client Manager (Interim) - AustraliaApplyboard Sep 2020 - Dec 2021Kitchener, Ontario, Canada -
Partner Client CoordinatorApplyboard Apr 2020 - Dec 2021Kitchener, Ontario, Canada- Communicate and liaise with partner schools to cultivate positive relationships and clarify application processing ambiguities - Act as a liaison between agents, students and partner schools- Follow up with applications post submission to obtain a final admission decision in a timely manner- Cultivate agent and student relations to ensure all post-submission documents are submitted in a timely manner- Work with partner schools and recruiters to resolve application issues- Assist applicants with program inquiries and requirements
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Program CoordinatorAim Overseas Sep 2018 - Nov 2019Sydney, Australia- Data entry and review to ensure relevant information sources (syllabi, website, ontraport CRM etc.) are updated- Liaising with key international stakeholders- Communicating updates to internal and external stakeholders- Reviewing program feedback and preparing reports- Providing ongoing support and assist with troubleshooting with any issues that arise on the programs- Assisting in training internal staff members- Supporting other teams with the collection of relevant information -
Student Experience CoordinatorAim Overseas May 2018 - Sep 2018Sydney, Australia- Liaising with student applicants by phone - Assisting with student enquiries by phone, messenger and email- Assisting with the administration of student applications- Other administrative office tasks- Playing a key role in the customer value journey
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Pharmacy AssistantHardys Pharmacy Feb 2011 - May 2018Melbourne, Victoria, Australia- Provide top-notch customer service.- Maintain pharmacy cleanliness and regulatory compliance.- Assist in accurately dispensing medications and managing inventory.- Assist with prescription transfers and refill requests.- Educate patients on medication usage and adherence.- Ensure HIPAA compliance and data security.- Operate and maintain pharmacy equipment (ie. blood pressure machines, photo machines etc.).- Stay updated with ongoing training and education.
Brooke Wade Skills
Brooke Wade Education Details
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International Relations/Human Resource Management -
Cavilam VichyA2 -
European Business Management -
Centre For Cultural Diplomacy StudiesInternational Relations And Cultural Diplomacy For Diplomats
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International Relations And Politics In The Eu: Peace, Conflict And Human Rights
Frequently Asked Questions about Brooke Wade
What company does Brooke Wade work for?
Brooke Wade works for Cyberwell
What is Brooke Wade's role at the current company?
Brooke Wade's current role is Customer Success Manager.
What is Brooke Wade's email address?
Brooke Wade's email address is br****@****are.com
What schools did Brooke Wade attend?
Brooke Wade attended Deakin University, Cavilam Vichy, Essca Ecole De Management, Centre For Cultural Diplomacy Studies, Maastricht University.
What are some of Brooke Wade's interests?
Brooke Wade has interest in Civil Rights And Social Action, Politics, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Brooke Wade known for?
Brooke Wade has skills like Customer Service.
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