Brooke Wade Email & Phone Number

Kitchener, On, Ca

Toronto, Ontario, Canada

- Lead strategic planning and execution to align operations with organizational objectives.- Lead and manage the operations teams, fostering accountability and driving performance.- Optimize processes and workflows to enhance efficiency and productivity across the organization.- Allocate resources effectively and manage costs to support operational needs.- Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.- Assess and manage risks to minimize disruptions and ensure business continuity.- Collaborate with cross-functional teams to align operational activities with overall business goals.- Ensure compliance with regulatory requirements and maintaining high-quality standards.

Toronto, Ontario, Canada

- Oversee the end-to-end customer experience strategy and execution.- Develop and lead a customer-centric team, setting clear goals and expectations.- Identify opportunities to enhance the customer journey and increase retention.- Lead efforts to create and maintain a comprehensive knowledge base for customers.- Manage escalated customer issues and ensure timely resolution.- Develop and implement customer training and education programs.- Analyze data and trends to inform decision-making and strategy.

Toronto, Ontario, Canada

- Lead and oversee onboarding for new customers.- Develop and refine onboarding processes to enhance efficiency.- Provide personalized training and ongoing support to customers.- Serve as the primary point of contact for customer inquiries and issues.- Identify customer needs and proactively offer tailored solutions.- Create and deliver training materials and resources for customers.- Mentor and train junior team members.

Toronto, Ontario, Canada

- Spearhead client implementation projects.- Provide hands-on training and support to clients during onboarding.- Troubleshoot technical issues and ensure timely resolutions.- Collaborate with cross-functional teams to meet client needs.- Customize software configurations to align with client requirements.- Manage client relationships and ensure high levels of satisfaction.- Develop and maintain detailed documentation for clients.- Analyze data to identify trends and offer proactive solutions.

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

- Communicate and liaise with partner schools to cultivate positive relationships and clarify application processing ambiguities - Act as a liaison between agents, students and partner schools- Follow up with applications post submission to obtain a final admission decision in a timely manner- Cultivate agent and student relations to ensure all post-submission documents are submitted in a timely manner- Work with partner schools and recruiters to resolve application issues- Assist applicants with program inquiries and requirements

Sydney, Australia

- Data entry and review to ensure relevant information sources (syllabi, website, ontraport CRM etc.) are updated- Liaising with key international stakeholders- Communicating updates to internal and external stakeholders- Reviewing program feedback and preparing reports- Providing ongoing support and assist with troubleshooting with any issues that arise on the programs- Assisting in training internal staff members- Supporting other teams with the collection of relevant information

Sydney, Australia

- Liaising with student applicants by phone - Assisting with student enquiries by phone, messenger and email- Assisting with the administration of student applications- Other administrative office tasks- Playing a key role in the customer value journey

Melbourne, Victoria, Australia

- Provide top-notch customer service.- Maintain pharmacy cleanliness and regulatory compliance.- Assist in accurately dispensing medications and managing inventory.- Assist with prescription transfers and refill requests.- Educate patients on medication usage and adherence.- Ensure HIPAA compliance and data security.- Operate and maintain pharmacy equipment (ie. blood pressure machines, photo machines etc.).- Stay updated with ongoing training and education.

Bachelor Of International Studies / Bachelor Of Commerce, International Relations/Human Resource Management

Intensive French Program, French, A2

July intensive one month French Program.

Summer Intensive, European Business Management

The Program consisted of three components Angers: European Economics, Fiscal Policy and Fiscal Politics Paris: French Culture Budapest.

International Relations And Cultural Diplomacy For Diplomats

E-Learning program in Cultural Diplomacy for Diplomats. The education branch of the Institute for Cultural Diplomacy (icd)

International Relations And Politics In The Eu: Peace, Conflict And Human Rights

January intensive program