Brooke Watkins Email and Phone Number

•Strong business acumen, strategic problem-solving skills, and ability to manage conflict effectively and effect change•Experienced in researching, reporting, documenting, analyzing, troubleshooting and exercising sound judgment in resolving various issues•Performed administrative tasks related to management, expense, inventory and communication activities•Coordinated, developed and implemented strategies to increase service efficiencies and reduce errors•Educated customers on merits and proper usage of company products via conversation, demonstrations, email and website•Conducted customer follow-up to ensure customers satisfaction with products and services received; responded to customers’ needs and complaints regarding products and services by developing creative and feasible solutions•Met with existing and potential customers to identify their needs and discuss how company products could benefit them•Research optimal products, marketing avenues, product price points, environmental and health consequences and cost comparisons •Successfully garnered a monthly customer base of 30+ families where personal consultations are a cornerstone.

•Designed, drafted and reviewed residential and commercial civil engineering plans (mass & precise grading and improvement plans, drainage, water, sewer, and storm drain including hydrology/hydraulics), site plans, addressed plan check comments/ design issues•Worked as part of a multi-site team to develop, document and implement standards for engineering design and practices •Developed and administered engineering concept, from preliminary stages through final design of engineering plans and reports•Conducted comprehensive evaluations of watersheds including: National Pollutant Discharge Elimination System (NPDES) compliance; Incorporation of Best Management Practices (BMPs); Drainage Master Plans; Hydrologic and Hydraulic analysis and design; Storm Drain Facility Design and Erosion Control Programs•Storm Water Quality capabilities include the identification of constituents of concern, BMP effectiveness, BMP placement, design, construction, maintenance, and monitoring•Assisted public and private sector clients with NPDES compliance services, Storm Water Pollution Prevention Plan (SWPPP) preparation and review, and Water Quality Management Plan (WQMP & SUSMP) preparation and review.•Managed a group of 5 designers/CADD technicians including contribution to performance reviews, daily supervision, and distribution of work, mentoring and training; coached and advised team on time and task management, teamwork and career development•Evaluated work assignments and developed a master schedule for projects (MS Project) to optimize labor resources •Assisted in the preparation of proposals, budgets, schedules and cost estimates, utilizing various MS Office programs•Resolved daily field issues and addressed client questions •Conducted field work and site investigations, documentation of existing conditions and proposed improvements•Practiced in reading, interpreting, and designing plans/ specifications, and identifying/ managing field change conditions