Brooke Westfall Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

• Proactive account management of clients' day-to-day business activities to deliver essential client outcomes• Planning of print, fulfillment, and ePresentment workflows with Production and IT Management via customized SaaS solutions• Development and management of project timelines, project plans, and status reporting• Monitoring and management of SLAs and performance metrics• Partnering across internal teams to problem solve and drive program success, including: Engineering, Production, Accounting, Sales

San Francisco Bay Area

· Consistently met or exceeded team and personal sale quotas· Built relationships with high-profile clientele to understand and define search parameters· Developed strong relationships with candidates and clients, understanding their needs, set appropriate expectations, and helped them find the right long-term match· Supported the full recruiting and hiring process including sourcing candidates, reviewing applications, conducting phone screens and conducting virtual interviews· Collaborated with colleagues to successfully pair prescreened candidates with high-net-worth clients and handle sensitive, confidential information with discretion· Kept candidates and clients continually informed throughout the hiring process and counseled both parties on compensation, benefits, and how to handle difficult situations· Proactively anticipated and identified candidates’, clients’, and colleagues’ needs and concerns and addressed them head on· Analyzed data to understand trends of candidate and client inquiries, interviews, placements, and sales· Coordinated events and facilitated presentations for current candidates regarding best practices in the nanny and home staffing industry· Lead contract negotiations to achieve best possible outcomes for the client, candidate and company in terms of total cost, quality, and service

San Francisco Bay Area

· Provided Applied Behavioral Analysis (ABA) therapy to children with autism in home and community settings to teach and foster independence, communication, social skills, and cooperative play.

San Francisco Bay Area

· Administered first aid care and life support treatments in accordance with San Francisco regulations.· Collaborated with team members to rapidly assess whether life threatening criteria was present and took immediate action while communicating directly with patients about treatment.

Santa Clara, California, United States

· Consistently met or exceeded personal sales goals through building client relationships with personalized, high touch customer service.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Golden Z club, Kappa Pi Zeta, Pre-Health club and receiver of Omer E. Robbins Endowed Scholarship

Education record