I love a good mystery! That’s probably why I love researching processes to figure out what isn’t working and why. Puzzles have always been a relaxing pastime and a foundation for looking at things analytically; and being able to create a process map whether it is high level for senior leaders or detailed with multiple swim lanes is a top skill. My experience working as a Call Center Rep and Insurance Sales Rep through now being a seasoned Business Analyst and Project Manager makes me an ideal advocate now in the rooms making process decisions for end users. Working within multiple P&C insurance disciplines over two decades then supporting various business units within a Telecommunications company, learning new industries and regulations is second nature. I am a strong writer with the ability to capture business requirements for developers and compose a thought-provoking DEI&B article. I am passionate about end users having the tools they need to do their jobs efficiently and reducing manual processes. Core Skills and QualificationsProcess Mapping | System & Procedural Analysis | Process Development & Documentation | Writing Business Requirements | Strategic Relationship Building | Kaizen & DMAIC Methodology | Change Management | Data Analysis | Training & Coaching | Statutory Interpretation | Quality Improvement | KPI Identification & AnalysisNotable AccomplishmentsMapped over 500 processes; Developed a new productivity method resulting in an improvement of 46%, Identified methods to improve productivity by 22%; Implemented partial automation of 3 processes resulting in better accountability and tracking between business units; Executed automation of one process resulting in 120% improvement of productivity.