Job duties include planning, coordinating and implementing programs and services for assigned projects; receiving and responding to calls for information and assistance from clients; training volunteers in the techniques and methods for best assisting clients; planning and participating in public education, public service announcements and media relations to increase awareness of projects; making presentations to various community groups to promote awareness and support for projects; providing information to clients concerning applicable rules, regulations, laws, policies and procedures; coordinating services and share information with other agencies as necessary to maximize program effectiveness, instruct and provide training to various groups or agencies; securing and administering grant funding and donations for special programming; preparing statistical information required for funding; maintaining case records, ensuring all documentation is accurate and complete; preparing reports and other documents as necessary; performing general clerical duties; and update website and social media.

Duties included office administration, website and social media management, database management, purchasing and inventory, Board Meeting minutes, vendor coordination, contract management, and event/meeting coordination.

Performed various administrative and operational tasks for executive leadership, including market research and analysis, answering phones, scheduling, preparing reports, and tracking status of outstanding projects and tasks. Assisted proposal development team with non-technical proposal development tasks including, but not limited to data call management, past performance updates, corporate overviews, document management, and production as they relate to the proposal development process. Analyzed capture development progress and status in relation to defined schedules.

Provided administrative support to the Vice President/CEO, and supervised the sales, marketing, and graphics team. Identified, developed, and evaluated marketing strategies based on knowledge of establishment objectives, market characteristics, and cost/markup factors. Formulated, directed, and coordinated marketing activities and policies to promote products and services. Researched bid opportunities, responded to RFP's, and negotiated contracts with customers. Coordinated and participated in community activities and trade shows. Directed the hiring, training, and performance evaluations of marketing and sales staff and oversaw their daily activities. Provided back up to dispatch, translations, processing, and operations.

Provided administrative support to the president and sales team; including managing sales and trainer meetings, meeting minutes, multiple calendars, the virtual platform; house accounts; SalesForce and Microsoft Dynamics; special projects; office records, invoicing, and expense reports; phones and provide technical assistance as needed; ordered office supplies and promotional items; and other operational duties.

Provided administrative support to the President; created memos, meeting minutes, etc.; maintained multiple calendars; coordinated class, sales and trainer meetings; maintained databases including student records; managed special projects; prepared processes and maintained office records as they pertained to budget, invoices, expense reports, ordering supplies, and other employee related forms.