Brooke Angell Email & Phone Number

- Organization superuser for Kyruus Health online scheduling platform, LVM System, Amtelco telephony system, and Service Now ticketing system (department level)- Works with external resources like third party vendors for Billings Clinic, to assure contractual obligations are being met- Project or program lead or coordinator to assist with the execution of tasks and eliminating barriers to establish long term sustainable solutions for said programs and projects- Data analysis to identify and resolve complex problem scenarios- Developing training and education programs & information for staff

Billing

- Emerging Leaders Series- Lead and assistant on department/organization projects- Ability to prioritize multiple projects and daily tasks- Communicate, resolve, escalate technical support with vendor field service teams- Analyze program reports to determine if beneficial to department/organization- Highly proficient with Microsoft Office 365 Suite- LVM system management- Amtelco system management- Mayo Clinic CareLink Network management- Geonetrics management

- Management of multiple customers schedules- Support for multiple committees- Maintained departmental SharePoint committee sites- Member of department moral committee- Volunteered to provide backup support coverage when another admin assistant was on PTO, while successfully managing my responsibilities- Strong Excel, Word, and Outlook skills- Eppraisal emulation - Kronos timecard emulation - Concur travel emulation

- Managed team of 30+ employees- Executed marketing and visual merchandising initiatives- Conducted employee education- Inventory ordering and auditing from store suppliers and outside vendors- HR for day-to-day employee management.- Created and maintained long-term relationships with customers- Attended vendor shows to assist with merchandise purchasing- Contributed a safe, trustworthy, proactive management style