Brooke Armstrong Email & Phone Number

Kansas City, Missouri, United States

• Support employees by offering resources and listening with empathy to questions and concerns, as well as providing answers for day-to-day, general HR questions
• Collaborate with HR manager and department managers on employee concerns and coaching opportunities, and assist with the discipline process when necessary
• Send, receive, and review FMLA requests and documentation, following up with providers for clarification when necessary and communicating the procedures and eligibility to… Show more
• Send, receive, and review FMLA requests and documentation, following up with providers for clarification when necessary and communicating the procedures and eligibility to employees appropriately
• Process salary payroll on a semi-monthly basis, utilizing attention to detail to ensure accuracy and timeliness
• Update and audit processes and documents such as FMLA procedures, Onboarding documents, and the Employee Handbook

Kansas City, Kansas

• Utilize attention to detail when handling mail, auditing checks received, and preparing monthly remittance reports for processing
• Resolve processing issues efficiently by using a variety of methods (communicating with employers, researching past communications and remittance reports, and collaborating with teammates) in order to ensure that.
• Review files submitted through the client’s new electronic remittance system for accuracy and… Show more
• Review files submitted through the client’s new electronic remittance system for accuracy and completeness, and adapt procedures as improvements are made to the process Show less

Madison, Wisconsin Area

• Guide students and alumni through career development processes such as resume and cover letter reviews, graduate school and job searches, and interview techniques
• Develop strategies to collect and maintain essential office data in order to continue measuring office growth and success
• Prepare presentations with colleagues on career-related topics in order to share pertinent information to a variety of students within the School of Education
• Collaborate with career professionals… Show more
• Collaborate with career professionals from across the university on committees regarding campus career data and the campus-wide job posting and job search site Show less

• Collaborated with a team of nine student staff supervisors and two full-time staff supervisors to manage the staff and procedures of the Career Center
• Maintained student staff members’ knowledge of expectations and procedures by providing feedback and evaluations of progress
• Managed the flow of incoming customers by communicating with student staff members regarding customer interactions and addressing questions and situations faced by both staff members and customers
• … Show more
• Participated in recruitment and selection processes for future Career Specialists such as scheduling and developing marketing strategies Show less

• Contributed to planning and leading weekly instructor meetings aimed at providing relevant reflection and training opportunities for course instructors
• Analyzed end-of-semester student and instructor feedback to revise and improve course schedule and content areas
• Updated and organized documents each semester to reflect course changes

Columbia, Missouri

• Facilitated conversations with incoming students regarding career-related topics by providing meaningful opportunities and helpful resources for exploration
• Provided feedback and guidance for students regarding resumes, cover letters, interviewing techniques, and job search strategies
• Interpreted results with students from StrengthsQuest, Self-Directed Search, and Missouri Occupational Card Sort assessments
• Contributed to a variety of Career Center teams to ensure the continued… Show more
• Contributed to a variety of Career Center teams to ensure the continued development of the office (teams included: Assessment, Career Education Response Team, Resume Reviews, Staff Development, and Training) Show less

• Counseled and supported clients presenting with a variety of career related concerns by providing an individualized approach to sessions based on the clients’ personal goals and styles
• Provided clients with relevant career information and resources specific to personal presenting concerns
• Corresponded with practicum supervisor regarding personal growth and reflection as well as proper client care
• Generated client notes in order to ensure continuity of care and uphold ethical… Show more
• Generated client notes in order to ensure continuity of care and uphold ethical responsibilities for client files Show less

• Taught an average of 15 students per semester in a course aimed to assist students in exploring different majors and careers that will impact their career decision process
• Evaluated how to best engage students with topics and adapted lesson plans based on student feedback and classroom environment
• Facilitated classroom discussion on topics including students’ strengths and values, experiential learning, resume and interview tips, and other career-related topics
• Reviewed student… Show more
• Reviewed student assignments and provided grades and helpful feedback such as additional resources or questions to consider Show less

Career Services

• Assisted stakeholders through phone, email, and in-person interactions regarding career related subjects
• Guided resume and cover letter critiques and conducted classroom presentations
• Displayed attention to detail when completing time sensitive projects for full-time staff members as well as scheduling appointments for both full-time staff members and other Career Ambassadors
• Updated contact information and job postings within the Hire A Bearcat database
• Organized and… Show more
• Organized and stocked office resources and maintained confidentiality when distributing mail Show less

Career Services

• Participated in recruitment and selection of new Career Ambassadors and managed the fifteen-week training process each individual must complete
• Collaborated with the Student Employment Supervisor to coordinate Mock Interview Day and Next Day Interviews each trimester
• Prepared weekly staff meeting agendas and semi-annual retreat agendas
• Prioritized and reviewed office projects with other Career Ambassadors on an individual and team basis

• Mentored 20-25 freshman students during their first trimester on campus
• Advised and encouraged students to explore college plans and learn about campus opportunities
• Educated students about different resources throughout campus
• Reviewed students' completed assignments and provided grades along with feedback

Master’S Degree, Educational, School, & Counseling Psychology With An Emphasis In Career Counseling Psychology

Activities and Societies: Counseling Psychology Student Organization - Masters Cohort Representative

Bachelor’S Degree, Psychology

Activities and Societies: Coalition Against Violence, National Society of Collegiate Scholars, Behavioral Sciences Association.